Experienced Customer Service Representative – Pest Control Industry
At arenaflex, we're not just looking for a Customer Service Representative – we're looking for a game-changer. Someone who embodies the spirit of exceptional service, is passionate about delivering top-notch experiences, and is eager to join a team that's dedicated to making a difference in the lives of our customers. If you're a people person with a knack for problem-solving, a drive to succeed, and a commitment to excellence, we want to hear from you.
About arenaflex
arenaflex is a global leader in the pest control industry, with over 120 years of experience protecting homes and businesses from the threats of pests. Our commitment to innovation, customer satisfaction, and community involvement has earned us a reputation as the best in the business. As a Customer Service Representative at arenaflex, you'll be part of a team that's dedicated to delivering exceptional service, building strong relationships with our customers, and driving business growth.
Responsibilities
As a Customer Service Representative, you'll play a critical role in ensuring that every customer interaction is a positive and memorable experience. Your responsibilities will include:
* Answering incoming calls and making outbound calls to customers to schedule, confirm, and follow up on service appointments
* Proficiently navigating our Windows-based and web-based systems to track routes and optimize current and future schedules
* Applying expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Using your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
* Monitoring, updating, and maintaining customer databases with accurate customer information, including call details, disposition of calls, payments, and other results
* Rescheduling unserviced accounts within 24 hours
* Participating in quality assurance processes, programs, and initiatives
* Safeguarding customer's privacy and other proprietary information
What We Offer
As a Customer Service Representative at arenaflex, you'll enjoy a comprehensive benefits package, including:
* Competitive pay range of $17.00-$18.00 per hour
* Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry-leading, quality, comprehensive training program
Why Choose arenaflex?
* Founded in 1901, arenaflex is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* The pest management industry is growing – and is a recession-resistant line of business
* You'll have the opportunity to work with a team that's passionate about delivering exceptional service and making a difference in the lives of our customers
* You'll have access to industry-leading training and development opportunities to help you grow and succeed in your career
* arenaflex is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
Qualifications
To be successful as a Customer Service Representative at arenaflex, you'll need:
* Previous experience in customer service or sales preferred
* High school diploma or equivalent required
* Ability to pass a drug screen and background check is required
* Excellent interpersonal and communication skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Strong attention to detail and follow through
* Demonstrated ability to prioritize tasks and manage time efficiently
Work Environment
As a Customer Service Representative at arenaflex, you'll work in a fast-paced, dynamic environment that requires:
* Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
* Ability to regularly lift and/or move up to 25 pounds
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Apply now to join the arenaflex team and start your career as a Customer Service Representative!