Experienced Full Stack Customer Service Representative – Insurance Industry Expertise

Join arenaflex, a leading global property and casualty insurer, as we continue to grow and innovate in the insurance industry. We are seeking an experienced and customer-focused individual to join our Gold Service team as an Associate Gold Customer Service Representative.

About arenaflex

arenaflex is a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At arenaflex, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable, and inclusive workplace, where all 45,000 employees feel a sense of community, belonging, and can do their best work.

Our Common Purpose

Our Common Purpose is the guiding principle that exemplifies the way we behave at arenaflex. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.

Responsibilities

As an Associate Gold Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and supporting our independent agents. Your responsibilities will include:

• Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment
• Identifying and providing services and solutions to customers' questions regarding renewals, coverage, eligibility, billing, and policy changes
• Delivering expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business
• Providing counsel, guidance, and suggestions to customers to adequately cover and protect what they value most
• Upholding our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
• Maintaining and tracking accurate data in various computer systems

Qualifications

To be successful in this role, you will need:

• An Associate's degree in a business-related field or equivalent training
• A minimum of 6 months related work experience, with customer service experience preferred
• Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment
• Ability to review, record, and organize written data from a variety of sources with no pre-established format
• Proficiency with computers and Microsoft Office tools
• Knowledge and ability to use various computer systems
• Ability to handle confidential and proprietary information
• Clear understanding of the organization's policies, standards, and procedures to guide customer interactions

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of the insurance industry and its products and services
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

What We Offer

As an Associate Gold Customer Service Representative at arenaflex, you will have the opportunity to:

• Work in a dynamic and fast-paced environment with a team of experienced professionals
• Develop your skills and knowledge in the insurance industry
• Contribute to the growth and success of our Gold Service program
• Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Participate in our Employee Resource Groups (ERGs) and other diversity and inclusion initiatives
• Take advantage of our continuous learning opportunities, including training and development programs and educational assistance

Work Environment

As a customer-facing role, you will be required to work in a call center environment, responding to inbound phone calls and interacting with customers and agents. You will also be required to work flexible hours, including weekends and holidays, with schedules starting between 10:30 a.m. and 1 p.m. EST.

Paid Training

Mandatory attendance is critical to your success, and as such, is required for the duration of training. Training is Monday-Friday, 10:00 a.m.-6:30 p.m. EST.

Eligibility

The following states are excluded from eligibility: Arizona, Alaska, Alabama, California, Hawaii, Georgia, Kentucky, Illinois, Maryland, Montana, New York, and Washington D.C.

How to Apply

If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. Apply for this job