Experienced Customer Service Specialist – Delivering Exceptional Support in a Growing Industry

At arenaflex, we're passionate about making a difference in people's lives every day. As a Customer Service Specialist, you'll be at the heart of our success, working with a talented team to deliver exceptional support to our customers. If you're passionate about collaboration, learning, and doing good, we invite you to join our dynamic team and discover a new passion for making a positive impact in a growing industry. Our Mission: Empowering Self-Determination arenaflex is committed to helping people live a life of their choosing, regardless of age or ability. Our mission is to empower individuals to take control of their care and make informed decisions about their lives. We're proud to be a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. Awards and Recognition arenaflex has been recognized as a great workplace, including being named a 2024 National "Best and Brightest Companies to Work For!" and receiving the Great Place to Work Certification for 2025/2026. These honors are a testament to our commitment to creating an exceptional employee experience and fostering a culture of excellence, respect, and inclusivity. Job Summary As a Customer Service (Self Determination) Support Specialist, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders. Your primary responsibilities will include:

Key Responsibilities:

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Qualifications:

Education:

* High School Diploma or GED required * Associate degree preferred

Work Environment:

* Work is performed in a typical office (call center) setting About arenaflex arenaflex is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help tens of thousands of people in public health programs across the country find and hire their own personal assistants. Our operations team strives to create trust, autonomy, and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do. Our Culture and Belonging At arenaflex, we're committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. arenaflex strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination. Job Type: Full-time Pay: $17.00 per hour Expected hours: 40 – 45 per week Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Parental leave * Referral program * Vision insurance Shift: * 8 hour shift * Day shift Application Question(s): * Are you able to work a schedule of Monday to Friday, from 8am to 6pm? Work Location: In person If you're passionate about delivering exceptional customer service and making a positive impact in people's lives, we invite you to apply for this exciting opportunity. Join our team at arenaflex and discover a new passion for doing good in a growing industry. Apply for this job