Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience

At arenaflex, we are committed to providing our customers with an exceptional shopping experience, and we are seeking a highly skilled and compassionate Pharmacy Customer Service Associate to join our team. As a Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are passionate about providing excellent customer service, have a strong work ethic, and are eager to learn and grow with our company, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that is dedicated to providing our customers with the highest level of service and care. We are committed to delivering exceptional patient experiences, and we are proud to be a trusted partner in the healthcare community. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.

Key Responsibilities

As a Pharmacy Customer Service Associate, you will be responsible for:

• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Providing customers with courteous, friendly, fast, and efficient service, recommending items for sale and processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, and verifying medicine
• Reporting prescription errors to the pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures, maintaining respectful relationships with coworkers

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• Must be able to lift up to 25 pounds and stand for long periods of time
• Must be able to work in a fast-paced environment and multitask effectively

Preferred Qualifications

* Six months of experience in a retail environment

• Prior work experience with arenaflex
• Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong customer service skills and a commitment to delivering exceptional patient experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Pharmacy Customer Service Associate, you will have the opportunity to:

• Earn and maintain PTCB certification through our designated PTCB training program and/or state required certification/registration
• Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments
• Participate in our comprehensive training program, which includes on-the-job training, classroom instruction, and online training modules
• Receive regular feedback and coaching to help you grow and develop in your role
• Have opportunities for advancement and career growth within our company

Work Environment and Company Culture

At arenaflex, we are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on the following values:

• Respect: We treat each other with respect and dignity, regardless of position or role.
• Integrity: We operate with integrity and honesty in all our interactions, both internal and external.
• Excellence: We strive for excellence in everything we do, from delivering exceptional patient experiences to maintaining a clean and safe work environment.
• Teamwork: We work together as a team to achieve our goals and support each other in our roles.
• Innovation: We encourage innovation and creativity in all aspects of our business, from developing new products and services to improving our processes and procedures.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for advancement and career growth
• Comprehensive training program
• Regular feedback and coaching
• Opportunities for professional development and continuing education
• A positive and supportive work environment
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job