Experienced Remote Healthcare Customer Service Representative – Delivering Compassionate Support to Patients and Families
At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team arenaflex, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. You'll be the voice of arenaflex, delivering compassionate support to patients and families, and making a real difference in their lives.
Responsibilities
• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Provide empathetic and personalized support to patients and families, addressing their unique needs and concerns
- Collaborate with internal teams to resolve complex issues and escalate concerns as needed
- Stay up-to-date on product and service knowledge to provide accurate and informed support
- Meet or exceed performance metrics and quality standards
- Participate in ongoing training and development to enhance skills and knowledge
Qualifications
• High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and critical thinking skills
- Ability to work independently and as part of a team
Work Environment
• Ongoing usage of phone and computer systems
- Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
- arenaflex will provide the equipment you need to conduct your work which may include a webcam.
- You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Physical Demands
• Constant sedentary work
Benefits
• Health, dental, and vision coverage/HSA
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
Career Growth Opportunities and Learning Benefits
• Opportunities for advancement and career growth within arenaflex
- Ongoing training and development to enhance skills and knowledge
- Access to industry-leading tools and technologies
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture Highlights at arenaflex
• arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction
- Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients' businesses
- We prioritize work-life balance and offer flexible scheduling options to support our employees' needs
- arenaflex is committed to diversity, equity, and inclusion, and we strive to create a welcoming and inclusive work environment for all employees
Compensation, Perks, and Benefits
• Competitive hourly rate of $16.00
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including health, dental, and vision coverage
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
Next Steps
• Place an application
- Complete your online assessment
- Our team will review your application
- If selected to move forward, our team will follow up directly
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Apply Job! Apply for this job