Associate Client Support Consultant - Chat Team at arenaflex

Are you ready to embark on a rewarding career journey with a global leader in human resources technology? Do you want to join a company that offers award-winning training, world-class service guidelines, and a culture of collaboration and belonging? Look no further than arenaflex, a comprehensive global provider of cloud-based human capital management (HCM) solutions. As an Associate Client Support Consultant on our Chat Team, you will be the front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on arenaflex technology, and more. You will carry the weight of arenaflex's service reputation and client satisfaction in your hands, making every interaction count.

A Day in the Life

In this role, you can expect a dynamic and fast-paced environment where every day will be different. You will be responsible for:

• Providing exceptional client support, troubleshooting, and resolving payroll issues
• Partnering with multiple business units and teams to deliver a seamless client experience
• Continuously upgrading your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools
• Adhering to a daily schedule and organizing yourself to deal with a high volume of inbound calls
• Working overtime hours during peak seasons, such as the close of the year

What You'll Need to Succeed

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You should have:

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience
• The ability to work overtime hours during peak seasons
• A college degree is great, but not required; what's more important is having the skills to do the job
• Experience in a similar role, military experience, or other relevant experience that demonstrates your ability to build team and client relationships, identify solutions, and achieve success

Why You'll Love Working at arenaflex

* You'll be part of a culture that values equity, inclusion, and belonging, creating a safe space for diverse perspectives and insights

• You'll have the opportunity to belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences
• You'll grow your career in an agile, fast-paced environment with plenty of opportunities to progress
• You'll continuously learn through ongoing training, development, and mentorship opportunities
• You'll have access to best-in-class benefits, including health insurance, retirement plans, and paid time off
• You'll be able to focus on your mental health and well-being, with a company that prioritizes employee well-being
• You'll join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live
• You'll have the opportunity to get paid to pay it forward, with company-paid time off for volunteering for causes you care about

About arenaflex

arenaflex is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at arenaflex

arenaflex is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic, including:

• Race
• Color
• Genetic information
• Creed
• National origin
• Religion
• Sex
• Affectional or sexual orientation
• Gender identity or expression
• Lawful alien status
• Ancestry
• Age
• Marital status
• Protected veteran status
• Disability

Hiring decisions are based upon arenaflex's operating needs, and applicant merit, including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at arenaflex

arenaflex has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Ready to Make Your Mark?

Apply now to join our Chat Team as an Associate Client Support Consultant and be part of a dynamic and inclusive team that is shaping the future of human resources technology. Apply Job!

Learn More About arenaflex

* Visit our website: [www.arenaflex.com](http://www.arenaflex.com)

• Follow us on social media: [Facebook](https://www.facebook.com/arenaflex/), [Twitter](https://twitter.com/arenaflex), [LinkedIn](https://www.linkedin.com/company/arenaflex/)
• Watch our videos: [YouTube](https://www.youtube.com/arenaflex)

Join Our Team

We're not just looking for candidates; we're looking for team members who share our values and are passionate about making a difference in the world. If you're ready to join a dynamic and inclusive team that is shaping the future of human resources technology, apply now to become an Associate Client Support Consultant on our Chat Team. Apply for this job