Experienced Full-Time Virtual Assistant – Chat Support & Content Editor (Remote, PH Only) – Contract to Hire
At arenaflex, we're revolutionizing the way businesses interact with their customers through innovative AI-powered customer support systems. As a leading U.S.-based customer service company, we're seeking a dependable, full-time Virtual Assistant to join our remote team. This role is a unique opportunity to make a significant impact on our customer experience, and we're looking for a talented individual who can help us take our chat support system to the next level.
About arenaflex
arenaflex is a forward-thinking company that's passionate about delivering exceptional customer experiences. We're committed to staying at the forefront of technology, and our AI-powered customer support system is just one example of our innovative approach. Our team is dedicated to providing top-notch support to our customers, and we're looking for like-minded individuals who share our passion for excellence.
Job Summary
As a Full-Time Virtual Assistant – Chat Support & Content Editor, you'll play a critical role in improving our AI-powered customer support system. You'll be responsible for editing and expanding automated responses in Tawk AI and Apollo, uploading relevant forms, and working closely with managers to ensure every response is revised for the best possible answer. This is a 90-day remote contract with the potential to become a long-term full-time role.
Key Responsibilities
* Log into Tawk AI and Apollo to access and edit the back-end chat system
* Review months of past customer chats and AI responses to identify areas for improvement
* Improve weak responses by rewriting, expanding, or clarifying where needed
* Add new answers for unaddressed topics and update content related to recent policies (e.g., residency legislation)
* Upload forms and documents that customers need during specific inquiries
* Focus on step-by-step, process-based responses (e.g., how to register a vehicle, where to mail checks, how to avoid form mistakes)
* Use the Tawk AI improvement dashboard – not the public chat box – to track progress and identify areas for improvement
* Communicate with managers daily in Asana to confirm updates and align priorities
Ideal Candidate
* Excellent written English – clear, friendly, and process-driven
* Experience with chat platforms (Tawk.to, Apollo, Intercom, Zendesk, etc.)
* Familiarity with editing chatbot content and uploading documents/forms
* Fast learner who's confident using SaaS tools or dashboards
* Strong communication and attention to detail
* Able to work independently but stay highly responsive throughout the day
* Previous success working remotely in a U.S.-based role
Schedule
* Monday thru Friday
* 9:00 AM – 5:00 PM Mountain Time
Who Should Apply
* Individuals only – no agencies
* Looking for someone dependable, sharp, and trustworthy
Compensation
* Competitive compensation based on experience
* Typical pay range for this type of position
What We Offer
* Opportunity to work with a leading U.S.-based customer service company
* Chance to make a significant impact on our customer experience
* Collaborative and dynamic remote work environment
* Opportunities for career growth and professional development
* Competitive compensation and benefits package
How to Apply
* Please include:
+ A short note about your experience with Tawk AI, Apollo, or other chat platforms
+ Examples of how you've improved customer-facing content
+ Why you think you'd be a great fit for this role
* We're reviewing applicants now – if this role sounds like a match, we'd love to hear from you.
Apply Now
If you're a motivated and detail-oriented individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our remote team and make a meaningful impact on our customer support system. Apply now and take the first step towards a rewarding career with arenaflex.
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Why arenaflex?
At arenaflex, we're committed to delivering exceptional customer experiences through innovative AI-powered customer support systems. Our team is dedicated to staying at the forefront of technology, and we're looking for like-minded individuals who share our passion for excellence.
What We're Looking For
We're seeking a dependable, full-time Virtual Assistant to join our remote team. This role is a unique opportunity to make a significant impact on our customer experience, and we're looking for a talented individual who can help us take our chat support system to the next level.
Key Responsibilities
- Log into Tawk AI and Apollo to access and edit the back-end chat system
- Review months of past customer chats and AI responses to identify areas for improvement
- Improve weak responses by rewriting, expanding, or clarifying where needed
- Add new answers for unaddressed topics and update content related to recent policies (e.g., residency legislation)
- Upload forms and documents that customers need during specific inquiries
- Focus on step-by-step, process-based responses (e.g., how to register a vehicle, where to mail checks, how to avoid form mistakes)
- Use the Tawk AI improvement dashboard – not the public chat box – to track progress and identify areas for improvement
- Communicate with managers daily in Asana to confirm updates and align priorities
Ideal Candidate
- Excellent written English – clear, friendly, and process-driven
- Experience with chat platforms (Tawk.to, Apollo, Intercom, Zendesk, etc.)
- Familiarity with editing chatbot content and uploading documents/forms
- Fast learner who's confident using SaaS tools or dashboards
- Strong communication and attention to detail
- Able to work independently but stay highly responsive throughout the day
- Previous success working remotely in a U.S.-based role
What We Offer
- Opportunity to work with a leading U.S.-based customer service company
- Chance to make a significant impact on our customer experience
- Collaborative and dynamic remote work environment
- Opportunities for career growth and professional development
- Competitive compensation and benefits package
How to Apply
Please include:
- A short note about your experience with Tawk AI, Apollo, or other chat platforms
- Examples of how you've improved customer-facing content
- Why you think you'd be a great fit for this role