Experienced Customer Service Representative I – Utility Billing and Customer Support
Are you a highly motivated and customer-focused individual looking for a rewarding career in the public sector? Do you have a passion for delivering exceptional service and resolving complex customer issues? If so, we encourage you to apply for the Experienced Customer Service Representative I position at arenaflex's Light & Water Department – Consumer Services Division.
About arenaflex
arenaflex is a leading provider of utility services to the community, and our Consumer Services Division is dedicated to delivering exceptional customer service and support to our customers. As a Customer Service Representative I, you will play a critical role in ensuring that our customers receive the highest level of service and support, and that their needs are met in a timely and efficient manner.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative I. In this role, you will be responsible for providing exceptional customer service and support to our customers, resolving complex customer issues, and ensuring that our customers receive the highest level of service and support. You will also be responsible for processing utility payments, preparing and reviewing billing information, and performing related duties as required.
Responsibilities
* Answer customer questions and resolve complaints and problems related to the utility billing process
- Receive payments for City services such as water and power
- Process appropriate forms/records
- Post payments to accounts
- Compute water and power bills for opening and closing accounts
- Prepare forms for field and office staff on changes of service
- Input data into computer
- Calculate special bills according to established procedures
- Assemble information regarding delinquent accounts
- Make special arrangements for payment of utility billings for hardship cases within specific guidelines or refer to collection agency
- Balance daily receipts to moneys received and prepare revenue summary sheets
- Issue refund checks
- Research records to correct errors in billings
- Make credit adjustments and refunds
- Maintain related accounts
- Perform a variety of clerical tasks such as composing correspondence to customers, sorting and distributing mail, preparing bills for mail outs, serving as cashier, and preparing and entering a variety of data and information
- Develop forms and letters accurately at an acceptable speed
- Use radio to dispatch field personnel for a variety of routine and emergency service calls
- Assist others involved in related activity
- Assist in training personnel on the utility billing process
- Perform related duties as required
Qualifications
* Education: High School Diploma or Equivalent (GED)
- Experience: Six months experience in administrative support, billing, clerical accounting, and customer service
- Licenses or Certification: Possession of and ability to maintain a valid Class C California Driver's License and a satisfactory driving record
Knowledge, Skills, and Abilities
* Thorough knowledge of modern office practices and procedures
- Operating methods, policies, and procedures of the Utility Department
- Methods and techniques utilized in processing utility payments
- Accounting principles and bookkeeping procedures and methods
- Ability to communicate clearly and concisely, both orally and in writing
- Write reports and keep accurate records
- Analyze data and draw logical conclusions
- Accurately count, record, and balance cash transactions and other monies received
- Communicate effectively with a variety of personnel and establish/maintain effective working relationships
- Interpret, apply, and explain rules, regulations, procedures, and policies
- Understand and follow verbal and written directions
- Work independently
- Perform mathematical computations
- Operate a computer accurately and use a variety of computer software
- Operate typewriter accurately, cash register, calculator, and other common office machines
- Perform clerical accounting work skillfully and accurately
- Resolve customer service problems effectively and tactfully
Work Environment and Culture
* Work is performed primarily in a standard office setting
- May be required to work extended hours including evenings and weekends from time-to-time
- arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees
- We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development
Compensation and Benefits
* Salary: $58.74 - $71.40 Hourly
- Benefits: $4,539.63 - $5,517.95 Monthly
- Benefits affiliated with IBEW include a $1,500 - Monthly Flexible Benefits Plan Contribution for Medical Benefits, Bilingual Incentive Pay, City Paid Deferred Compensation, a generous Tuition Reimbursement Program, and so much more!
How to Apply
If you are a motivated and customer-focused individual looking for a rewarding career in the public sector, we encourage you to apply for the Experienced Customer Service Representative I position at arenaflex's Light & Water Department – Consumer Services Division. To apply, please submit a complete City application at www.azusaca.gov/jobs. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.
Application Screening
Online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job. Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process.
Examination Process
Candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligibility list.
Equal Opportunity Employer
arenaflex is an equal opportunity employer that is committed to inclusion and diversity. We do not discriminate on the basis of race, religion, sex (including gender and pregnancy), national origin, ancestry, disability, medical condition, genetic characteristics, marital status, age, or sexual orientation (including homosexuality, bisexuality, transgender or heterosexuality) status in employment or the provision of services.
Accommodations
If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at (626) 812-5183 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. Thank you for taking the time to apply for a career opportunity with arenaflex! Apply for this job