Rewritten Job Title:
Experienced Customer Service Representative – Retail and Food Service Expert with Excellent Communication Skills
Rewritten Job Description:
Join arenaflex's Dynamic Team: A Career Opportunity Like No Other
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further than arenaflex, a leading retail and convenience store chain dedicated to providing top-notch products and services to our customers. We're excited to announce an opportunity for a skilled Customer Service Representative to join our team at our El Segundo location.About arenaflex
arenaflex is a dynamic and growing company that prides itself on its commitment to customer satisfaction, employee development, and community involvement. Our mission is to provide a welcoming and inclusive environment where our customers feel valued and our employees feel empowered to grow and succeed. With a strong focus on safety, quality, and customer service, we're dedicated to building long-term relationships with our customers and communities.Job Expectations:
As a Customer Service Representative at arenaflex, you'll be responsible for delivering exceptional customer experiences, maintaining a clean and safe store environment, and supporting our team in achieving sales and customer satisfaction goals. Your key responsibilities will include:- Maintaining courteous, professional contact with co-workers, customers, vendors, and community members
- Maintaining neat appearance and good personal hygiene in compliance with arenaflex image standards
- Supporting and following established safety, security, quality guidelines, as well as arenaflex's policies, procedures, practices, and programs
- Preserving the safety of self, fellow employees, and all others in the work location by utilizing the arenaflex Loss Prevention process
- Ensuring food safety hygiene in accordance with county regulations, including proper sanitation, food handling, preparation, storage, and disposal procedures
- Following federal law and company standards on carding customers for all age-restricted products sold at the stations
- Working professionally with vendors and contractors
- Regular and punctual attendance is expected
- Following proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Essential Functions:
As a Customer Service Representative, you'll be responsible for:- Providing exceptional guest service, being courteous, always greeting and thanking all customers while making eye contact
- Conducting all point-of-sale activities accurately and safely while adhering to arenaflex guidelines and procedures, including retail and fuel sales transactions completed through multiple forms of payment
- Maintaining cash drawer to be at or below maximum level, securing all funds in safe, and performing cashier reconciliation at each end of shift to ensure accurate management of sales
- Performing consistent station cleaning of the indoor and outdoor facilities, including restrooms, islands, pumps, and car wash, if applicable
- Preparing food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed
- Actively promoting store specials and other marketing programs
- Cross-checking price of delivered goods for accuracy
- Distributing delivered goods in an orderly manner throughout the store and continuously ensuring shelves are full of products, including both the retail space and cooler locations in the store
- Observing local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only)
- Making other duties as assigned by management
Requirement/Qualifications:
To be successful in this role, you'll need:- To be sufficiently proficient in English to understand arenaflex policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters
- To be available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays
- To have strong attention to detail
- To be able to handle challenging situations professionally and exercise exceptional judgment
- To be able to work both independently and in team settings
- To possess required up-to-date food handling certificates, as required by law (in specific locations only)
- Cooking/Restaurant experience is preferred
Supervisor Responsibilities:
This position has no supervisory responsibilities.Travel:
Rare, limited to required training and coverage for nearby stations.Physical Demands:
This role requires:- Ability to stand and walk for long periods of time on hard and uneven surfaces
- Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds
- Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity
- Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment
- Periodic exposure to all outdoor conditions during daylight hours
- Moderate exposure to walk-in coolers and freezers at 34 F or lower
- Frequent handwashing and attention to personal cleanliness standards
Age Requirements:
Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions.Benefits:
As a valued member of our team, you'll enjoy:- Full-time & Part-time shifts available
- Direct Deposit with competitive weekly pay
- Health & Wellness packages available for purchase
- Education reimbursement program
- Shift Differential Pay for select shifts and job titles
- Management Bonus Program
- Loyalty Service time Program
- Commuter benefit Program