Experienced Full-Time Virtual Assistant – Chat Support & Content Editor (Remote, US Only) - Contract to Hire
At arenaflex, we're revolutionizing the way businesses interact with their customers through cutting-edge AI-powered customer support systems. As a leading U.S.-based customer service company, we're seeking a dependable, full-time Virtual Assistant to join our remote team and help us take our chat support to the next level. This is a 90-day remote contract with the potential to become a long-term full-time role, and we're looking for a talented individual who can make a real impact.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're committed to staying at the forefront of the industry, and our AI-powered customer support system is just one example of our dedication to excellence. As a Virtual Assistant on our team, you'll have the opportunity to work with a talented group of professionals who share your passion for customer service and technology.
What You'll Be Doing
As a Virtual Assistant, you'll play a critical role in improving our AI-powered customer support system by:
- Logging into Tawk AI and Apollo: You'll access and edit the back-end chat system to ensure that our automated responses are accurate, clear, and helpful.
- Reviewing past customer chats and AI responses: You'll analyze months of past conversations to identify areas where our responses can be improved.
- Improving weak responses: You'll rewrite, expand, or clarify responses as needed to provide the best possible answers to our customers.
- Adding new answers for unaddressed topics: You'll research and create new responses to cover topics that haven't been addressed before.
- Uploading forms and documents: You'll upload relevant forms and documents that customers need during specific inquiries.
- Focusing on step-by-step, process-based responses: You'll create responses that walk customers through complex processes, such as how to register a vehicle or where to mail checks.
- Updating content related to recent policies: You'll stay up-to-date on recent policies, such as residency legislation, and update our content accordingly.
- Using the Tawk AI improvement dashboard: You'll use the dashboard to track your progress and identify areas for improvement.
- Communicating with managers daily in Asana: You'll work closely with our managers to confirm updates and align priorities.
Ideal Candidate
We're looking for a talented individual who possesses:
- Excellent written English: You'll need to be able to write clear, friendly, and process-driven responses that meet our high standards.
- Experience with chat platforms: You should have experience working with chat platforms like Tawk.to, Apollo, Intercom, Zendesk, or others.
- Familiarity with editing chatbot content and uploading documents/forms: You'll need to be comfortable editing and uploading content to our chat system.
- Fast learning skills: You should be a quick learner who's confident using SaaS tools or dashboards.
- Strong communication and attention to detail: You'll need to be able to communicate effectively with our managers and customers, and pay close attention to detail to ensure accuracy.
- Ability to work independently: You'll need to be able to work independently, but also stay highly responsive throughout the day.
- Previous success working remotely in a U.S.-based role: You should have experience working remotely in a U.S.-based role and be familiar with the challenges and opportunities that come with it.
Schedule
As a Virtual Assistant, you'll work a standard Monday-to-Friday schedule from 9:00 AM to 5:00 PM Mountain Time. We're looking for someone who can commit to this schedule and be available to work during these hours.
Who Should Apply
We're looking for individuals only – no agencies, please. You must be physically located in the United States and be able to work remotely. We're looking for someone dependable, sharp, and trustworthy who can make a real impact on our team.
Compensation
We offer competitive compensation based on experience, as well as the typical pay range for this type of position. We're committed to fair compensation and benefits for our employees, and we're excited to discuss this further with the right candidate.
How to Apply
If you're a motivated and talented individual who's passionate about customer service and technology, we'd love to hear from you. Please include:
- A short note about your experience with Tawk AI, Apollo, or other chat platforms
- Examples of how you've improved customer-facing content
- Why you think you'd be a great fit for this role
We're reviewing applicants now, so don't wait – apply today and join our team at arenaflex!
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Join Our Team at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences through cutting-edge AI-powered customer support systems. As a leading U.S.-based customer service company, we're seeking a dependable, full-time Virtual Assistant to join our remote team and help us take our chat support to the next level.
About arenaflex
arenaflex is a dynamic and innovative company that's committed to staying at the forefront of the industry. Our AI-powered customer support system is just one example of our dedication to excellence. As a Virtual Assistant on our team, you'll have the opportunity to work with a talented group of professionals who share your passion for customer service and technology.
What You'll Be Doing
- Logging into Tawk AI and Apollo to access and edit the back-end chat system
- Reviewing past customer chats and AI responses to identify areas for improvement
- Improving weak responses by rewriting, expanding, or clarifying as needed
- Adding new answers for unaddressed topics
- Uploading forms and documents that customers need during specific inquiries
- Focusing on step-by-step, process-based responses
- Updating content related to recent policies
- Using the Tawk AI improvement dashboard to track progress and identify areas for improvement
- Communicating with managers daily in Asana to confirm updates and align priorities
Ideal Candidate
We're looking for a talented individual who possesses:
- Excellent written English
- Experience with chat platforms like Tawk.to, Apollo, Intercom, Zendesk, or others
- Familiarity with editing chatbot content and uploading documents/forms
- Fast learning skills and confidence using SaaS tools or dashboards
- Strong communication and attention to detail
- Ability to work independently but stay highly responsive throughout the day
- Previous success working remotely in a U.S.-based role
Schedule
As a Virtual Assistant, you'll work a standard Monday-to-Friday schedule from 9:00 AM to 5:00 PM Mountain Time. We're looking for someone who can commit to this schedule and be available to work during these hours.
Who Should Apply
We're looking for individuals only – no agencies, please. You must be physically located in the United States and be able to work remotely. We're looking for someone dependable, sharp, and trustworthy who can make a real impact on our team.
Compensation
We offer competitive compensation based on experience, as well as the typical pay range for this type of position. We're committed to fair compensation and benefits for our employees, and we're excited to discuss this further with the right candidate.
How to Apply
If you're a motivated and talented individual who's passionate about customer service and technology, we'd love to hear from you. Please include:
- A short note about your experience with Tawk AI, Apollo, or other chat platforms
- Examples of how you've improved customer-facing content
- Why you think you'd be a great fit for this role
We're reviewing applicants now, so don't wait – apply today and join our team at arenaflex!
Apply Now: Apply Job!
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