Experienced Customer Service Agent – Remedy On-Call (Part Time) at arenaflex

Job Summary:

Join arenaflex's dynamic team as an Experienced Customer Service Agent – Remedy On-Call (Part Time) and play a vital role in delivering exceptional customer support to our clients and their customers. As a key member of our Remedy On-Call team, you will be responsible for providing top-notch customer service, scheduling patient appointments, and dispatching calls to the appropriate medical practice. If you possess excellent communication skills, a professional demeanor, and attention to detail, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our Remedy On-Call product is a 24/7 answering service that enables physician practices to streamline their customer service and appointment scheduling. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

Key Responsibilities:

As an Experienced Customer Service Agent – Remedy On-Call (Part Time), you will be responsible for:

• Answering incoming client calls, taking messages, and verifying all information in the message is correct
• Scheduling patient appointments as requested
• Dispatching calls to the appropriate medical practice following the proper protocol
• Representing our customers professionally and providing courteous service during incoming calls
• Utilizing critical thinking and problem-solving skills to address client issues in the most efficient way possible

How to Perform Essential Functions:

* 80% of work is performed via real-time/live conversations with clients via telephone and chat

• All work is performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
• Telephone is used in all client interactions

Requirements:

*

Competencies:

+ Excellent communication skills, including written and speaking skills + Ability to work independently and/or with a team + Attention to detailed information on computer screen + Ability to correctly spell medical terminology + Ability to multitask and be flexible + Active listening skills – strong proficiency + Strong computer skills + Ability to type 35-40 wpm

Education / Professional Certifications Or Licenses Required:

+ High school or equivalent (Preferred)

Additional Requirements:

+ High speed internet connection + Computer Requirements: - CPU: Intel i3 or AMD Equivalent (Dual Core Minimum) - RAM: 8GB - Storage: 100+ GB - Internet Connection: 100+ Megabits Per Second - Operating System: Windows 8.1 or Greater - Video and Sound: HD Webcam and Headset with Microphone - Wired headset

Work Environment / Physical Demands/ Travel Requirements:

* A quiet workspace is required. Must have a secure, quiet distraction-free work environment without any conflicting responsibilities during your scheduled work shift, as our customers need your full attention.

• Computer and telephone required to perform duties.
• Lifting requirements of no more than five pounds.
• This is a fully remote position.

Core Values:

arenaflex seeks to hire individuals who are able and willing to embrace our company's performance-based culture, as defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

Benefits:

Our Remedy On-Call team members enjoy a variety of benefits, including:

• 401(k) with company match
• Paid Sick Time
• Company Wellness Program
• Employee Assistance Program
• Employee Recognition Program
• Voluntary Pet Insurance

Equal Employment Opportunity Statement:

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.

Americans With Disabilities Act Statement:

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.

Salary Description:

$13.00 / hour If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex's dynamic team and be part of a company that is committed to making a difference in the healthcare industry.

How to Apply:

To apply for this position, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply Job! Apply for this job