Experienced Customer Service Representative – U-Haul Equipment Inspection & Maintenance, Customer Support, and Team Collaboration

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex, a dynamic and innovative company that's been revolutionizing the moving and storage industry since 1945. As a Customer Service Representative at arenaflex, you'll be the face of our exceptional service, working closely with customers to ensure they receive the help they need on their journeys. You'll be part of a supportive team that's dedicated to providing top-notch service, inspecting and maintaining equipment, and using cutting-edge technology to dispatch and return equipment. This role offers on-the-job education and opportunities for advancement, making it an ideal choice for those looking to grow their careers.

About arenaflex

arenaflex has been serving do-it-yourself movers and their households for over 75 years. Our co-founders, L.S. "Sam" Shoen and Anna Mary Carty Shoen, recognized the need for affordable, one-way moving equipment and acted upon it, creating an industry that's now a household name. Today, arenaflex is a leading provider of moving and storage solutions, with a commitment to creating a culture of health and wellness.

Customer Service Representative Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Assisting customers inside and outside our centers with U-Haul products and services
• Using smartphone-based U-Scan technology to manage rentals and inventory
• Moving and hooking up U-Haul trucks and trailers
• Cleaning and inspecting equipment on the lot, including checking fluid levels
• Answering questions and educating customers regarding products and services
• Preparing rental invoices and accepting equipment returned from rental
• Installing hitches and trailer wiring
• Filling propane (certification offered through arenaflex upon employment)
• Driving a forklift (certification offered through arenaflex upon employment)
• Participating in ongoing continuous arenaflex education through U-Haul University

Customer Service Representative Minimum Qualifications

To be successful in this role, you'll need:

• A valid driver's license and ability to maintain a good driving record
• A high school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning yourself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

arenaflex Offers

As a valued member of our team, you'll enjoy:

• Career stability and opportunities for advancement
• On-the-job education and training
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Why Join arenaflex?

At arenaflex, we're committed to creating a culture of health and wellness, and we're looking for like-minded individuals to join our team. If you're passionate about delivering exceptional customer experiences, working in a fast-paced environment, and growing your career, we invite you to apply for this exciting opportunity.

How to Apply

If you're ready to take the next step in your career, please submit your application through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We're committed to creating an inclusive work environment where everyone feels valued and respected. Apply for this job