Experienced Full Stack Business Operations Manager – Customer Support and Services

Join arenaflex in a dynamic, home-based role as a Business Operations Manager, where you will lead a team of professionals in delivering exceptional customer support and services to Disney's valued customers. With a competitive salary of $25/hour and a flexible work schedule, this is an exciting opportunity to grow your career and make a meaningful impact in the entertainment industry.

About arenaflex

arenaflex is a leading entertainment company that has been a part of the lives of millions of people around the world for over nine decades. Our mission is to create unforgettable experiences for our guests, and we are committed to delivering exceptional customer support and services to ensure that every guest has a magical time with us. As a Business Operations Manager, you will play a critical role in helping us achieve this mission by leading a team of professionals in delivering exceptional customer support and services.

Job Summary

We are seeking an experienced Business Operations Manager to join our team in a home-based role. As a Business Operations Manager, you will be responsible for leading a team of professionals in delivering exceptional customer support and services to Disney's valued customers. You will work closely with our sales and lead teams to drive growth and improve customer satisfaction. You will also be responsible for managing day-to-day operations, including supervising a team of over 200+ cast members, regulating work requirements, and managing the DVC Deals Association.

Key Responsibilities

* Lead different aspects of the business, including multiple business bases on Disney property, virtually, and on board Disney Journey Line, ensuring that infrastructure and resources are effectively maintained.

• Provide direction and mentorship to the Activities team, empowering them to achieve higher levels of service for both cast and visitors.
• Actually convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational efficiency.
• Focus on improving the visitor experience and enhancing asset utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that insurance materials and production components align with this objective.
• Carry out essential projects while encouraging a positive approach to change management among cast members in a dynamic, high-paced work environment with shifting needs.
• Collaborate with leaders from Non-Task offices to provide significant input and direction to the Sales and Lead teams working within the Business Activity, including DVC Partners and DVC Advisors to ensure that training and development initiatives are in alignment with performance feedback.
• Oversee and organize DVC's presence on Disney Journey Line, including transportation coordination factors, visitor communication, and integration with the voyage line's operations.
• Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the use of technology for training and development purposes.
• Collaborate with task groups at Walt Disney World Resort to align sales strategies, infrastructure requirements, and visitor experience improvements.
• Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales operations across different areas.
• Collaborate with production groups to create compelling insurance materials that support sales efforts and improve the visitor experience.

Essential Capabilities

* 2+ years of experience supporting outreach group tasks

• Understanding of the sales cycle, including customer engagement and conversion process
• Understanding of work and evaluating functionality crucial for managing operational assets
• Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction
• Ability to lead and direct cast performance and drive operational improvements
• Commitment to diversity and promoting a comprehensive work environment
• Ability to collaborate with partners and provide solutions that align key objectives and support dynamic cycles
• Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment
• Capability in working with presentations before groups
• High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint
• Available to travel and work on-site at Disney Journey Line
• Ability to be adaptable with work schedule, including evenings, weekends, and holidays

Favored Capabilities

* 2+ years of experience as a Visitor Experience Manager

• Knowledge of Walt Disney World strategies and techniques
• Labor force Management Experience
• Experience with continuous improvement processes
• Experience in actually managing vendor relationships
• Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs
• Experience with IT systems to plan virtual show meetings

What We Offer

* Competitive salary of $25/hour

• Flexible work schedule
• Opportunity to grow your career in a dynamic and fast-paced environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional development and training
• Collaborative and supportive work environment

How to Apply

If you are a motivated and experienced Business Operations Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job