Experienced Customer Service Consultant – Aetna Answer Team at arenaflex

Join arenaflex's dynamic team as a Customer Service Consultant for the Aetna Answer Team and play a vital role in delivering exceptional client experiences in the rapidly evolving healthcare industry.

About arenaflex

arenaflex is a leading healthcare company dedicated to transforming the culture of healthcare delivery, making it more personal, convenient, and affordable for all clients. With a strong commitment to human-centric healthcare, arenaflex is constantly seeking innovative solutions to address the complex needs of its clients. As a Customer Service Consultant for the Aetna Answer Team, you will be part of a team that is passionate about delivering high-quality service to clients and making a meaningful impact on their lives.

Job Summary

We are seeking an experienced Customer Service Consultant to join our Aetna Answer Team. As a vital point of contact within a client-facing team in a call center environment, you will be responsible for responding to a variety of client service requests and issues, including enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. Your primary goal will be to deliver first-call resolution for 90-95% of inquiries, demonstrating exceptional customer service skills and a strong client-facing orientation.

Responsibilities

As a Customer Service Consultant for the Aetna Answer Team, your key responsibilities will include:

• Responding to client service requests and issues in a call center environment
• Delivering first-call resolution for 90-95% of inquiries
• Accurately identifying, researching, and resolving issues based on initial client communication
• Providing support for enrollment and billing inquiries, commissions, technical support, and group administration
• Demonstrating exceptional customer service skills in all interactions with clients
• Utilizing problem-solving skills to address and resolve client concerns effectively

Requirements

To be successful in this role, you will need to possess the following qualifications:

• High School Diploma or GED equivalent required
• Prior call center experience is required
• Experience in process improvement and root-cause analysis methodologies preferred
• Capability to develop technical acumen is necessary
• Strong client-facing orientation is essential
• Demonstrated exceptional customer service skills are required
• Demonstrated problem-solving skills are necessary

Nice-to-Haves

While not essential, the following qualifications would be beneficial in this role:

• Experience working in the healthcare industry
• Knowledge of Aetna's products and services
• Familiarity with call center software and technology
• Certification in customer service or a related field

Benefits

arenaflex offers a comprehensive benefits package to support the well-being of its employees, including:

• Medical insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays throughout the calendar year

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of its employees. As a Customer Service Consultant for the Aetna Answer Team, you will have access to a range of training and development opportunities, including:

• Ongoing training and coaching to enhance your customer service skills
• Opportunities to develop technical acumen and advance your career
• Access to a range of learning resources, including online courses and workshops
• Mentorship and support from experienced colleagues

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that is passionate about delivering exceptional client experiences. As a Customer Service Consultant for the Aetna Answer Team, you will be part of a team that is dedicated to making a meaningful impact on the lives of individuals seeking assistance with their healthcare needs. Our company culture is built on the values of:

• Customer-centricity
• Innovation
• Collaboration
• Excellence
• Integrity

Compensation

arenaflex offers a competitive salary and benefits package to its employees. As a Customer Service Consultant for the Aetna Answer Team, you can expect to earn a salary that is commensurate with your experience and qualifications.

How to Apply

If you are a passionate and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job