Experienced Part-Time Customer Support Representative – SwimOutlet.com & Everyday Yoga
About arenaflex
arenaflex is a collection of companies focused on health and wellness, dedicated to revolutionizing the way people live, move, and thrive. As the parent company of fast-growing e-commerce sites SwimOutlet.com and Everyday Yoga, arenaflex is committed to providing exceptional products and services that inspire a healthier, more active lifestyle. With a passion for innovation and customer satisfaction, arenaflex is shaping the future of health and wellness, one customer at a time.
Job Overview
We're seeking an experienced and enthusiastic Customer Support Representative to join our team at SwimOutlet.com and Everyday Yoga. As a key member of our customer service team, you'll be the warm and friendly voice representing both brands, guiding customers through their shopping experience, and helping them make informed choices about their swimming gear and yoga essentials. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you!
Key Responsibilities
* Respond to customer inquiries via phone, email, SMS/chat in a timely and friendly manner
- Assist customers with product selection, order placement, and post-order concerns
- Navigate our internal systems to look up customer accounts and process orders
- Work collaboratively with our team to constantly improve the customer experience
- Stay updated with product knowledge and company offerings
- Escalate priority issues and log call information as per our procedures
- Foster a constructive work environment that promotes teamwork
- Adhere to all our regulations, policies, and work procedures
- Other duties and projects as assigned
What We're Looking For
* A genuine passion for helping people (and a love for swimming is a huge plus!)
- Previous experience in customer service, call center, or a related field (1 year +)
- Excellent communication skills, both written and verbal
- Ability to multitask and manage time effectively
- Familiarity with e-commerce platforms is a bonus
Perks of Joining arenaflex
* Dive into a supportive and vibrant team culture
- Get access to employee discounts on our amazing range of products
- Grow and learn with continuous training and development opportunities
- Flexible working hours and remote work arrangements (we'll send over cool tech gear for you to work with)
- Competitive pay
Remote Work Essentials
* Your own special workspace with a door, ensuring both privacy and concentration
- A comfy yet ergonomic desk and chair setup, designed for both comfort and getting things done
- A calm space where background distractions take a backseat
- Trusty internet connection
- The knack for tackling those little tech hiccups with computers, internet, and phones
Training (paid)
* Two weeks of online guided e-learning with group video meetings and one-on-one follow-up, Monday - Friday, 9AM to 3PM PST (12PM to 6PM EST)
Shifts Needed
* Shift 1: Monday, Tuesday, Thursday, Friday: 7:00 AM - 3:00 PM PST/10:00 AM - 6:00 PM EST (1-hour lunch)
- Shift 2: Monday, Wednesday: 6:00 AM - 12:00 PM PST/9:00 AM - 3:00 PM EST; Tuesday, Thursday, Friday: 9:00 AM - 3:00 PM PST/12:00 PM - 6:00 PM EST (30-minute lunch)
Physical Demands
The employee is regularly required to sit, talk, and hear frequently; use hands and fingers to type, write; reach with hands and arms for tasks such as keyboarding, opening filing cabinets, and some light lifting as necessary.
Equal Employment Opportunity Policy
arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you! Apply now to join our team at SwimOutlet.com and Everyday Yoga. Apply for this job