Experienced Customer Support Representative – IT-Focused – Join arenaflex's Award-Winning Team

At arenaflex, we're revolutionizing the way people connect and experience the world around them. As a Customer Support Representative, you'll play a vital role in delivering exceptional customer experiences to our internet subscribers, helping them navigate the ever-evolving world of technology. If you're passionate about making a difference, eager to learn, and thrive in a dynamic environment, we invite you to join our team!

About arenaflex

arenaflex has been recognized as the #1 Best Internet Service Provider (ISP) in Lake & Mendocino 2024, and we're committed to maintaining this excellence. Our team is dedicated to providing cutting-edge internet services, innovative solutions, and unparalleled customer support. As a valued member of our team, you'll have the opportunity to grow professionally, develop new skills, and contribute to our mission of connecting people and communities.

Flexible Schedule

We understand that everyone's needs are different, and we're open to determining a schedule that suits you. Whether you're a morning person, a night owl, or somewhere in between, we'll work with you to create a schedule that balances your needs with the demands of the role.

Responsibilities

As a Customer Support Representative, you'll be responsible for:

• Customer Service: Provide top-notch support to customers via phone and in-office visits, addressing topics such as first-level technical support, billing, scheduling, and inside sales.
• Data Management: Maintain accurate CRM data records, including customer cancellation reasons, technician difficulties, call trends, and more.
• Billing: Handle customer finances, including outbound collections and inbound payments via card, cash, and check.
• Field Dispatch: Manage scheduling for field technicians, including installations, service calls, and maintenance.
• Inside Sales: Sell arenaflex services to potential customers who've expressed interest via inbound requests, providing price quotes and outbound follow-up to support our sales team's goals.
• Tier 1 Technical Support: Provide technical and network problem resolution to users, guiding them through step-by-step solutions to resolve issues such as username and password problems, hardware and software setup, and connectivity issues.
• First Level Network Support: Monitor our network for outages and report potential issues to our NOC technicians.
• Other related duties: As assigned by management, you'll be expected to adapt to new responsibilities and contribute to the growth and success of arenaflex.

Required Skills/Abilities

To succeed in this role, you'll need:

• Eagerness to learn and grow: A willingness to learn new technologies, products, and features, as well as a strong desire to influence, educate, and connect customers to technology.
• Excellent verbal and written communication skills: The ability to effectively communicate with customers, colleagues, and management.
• Organized with attention to detail: A keen eye for detail and the ability to manage multiple tasks and priorities.
• Basic understanding of networking: A solid foundation in networking principles and concepts.
• Customer service experience: A background in customer service, preferably in a call center environment.

Physical Requirements

As a Customer Support Representative, you'll spend most of your time sitting at a desk and working on a computer. You'll also need to be able to lift up to 15 pounds at times.

Equal Employment Opportunity

arenaflex is committed to providing equal employment and advancement opportunities to all individuals, regardless of their background, characteristics, or abilities. We believe in merit-based decisions and strive to create an inclusive and diverse work environment.

Job Type

This is a full-time position, with expected hours of 40 per week.

Pay

The hourly rate for this position is $20.00 - $22.00 per hour.

Benefits

As a valued member of our team, you'll enjoy:

• 401(k): A comprehensive retirement savings plan.
• Flexible schedule: A schedule that suits your needs and lifestyle.
• Health insurance: Comprehensive medical, dental, and vision coverage.
• On-the-job training: Ongoing training and development to help you grow professionally.
• Paid time off: Generous paid time off to relax and recharge.
• Professional development assistance: Support for your career growth and development.

Shift

This role is available for day shift and morning shift.

Ability to Commute

You'll need to be able to commute to our office in Ukiah, CA 95482.

Ability to Relocate

You'll need to relocate to Ukiah, CA 95482 before starting work.

Work Location

This is an in-person role, requiring you to work from our office in Ukiah, CA 95482. If you're passionate about delivering exceptional customer experiences, eager to learn, and thrive in a dynamic environment, we invite you to apply for this exciting opportunity to join arenaflex's award-winning team! Apply for this job