Experienced Worklife Customer Support Associate – Employee Assistance Program at arenaflex

Join arenaflex, a leading healthcare company, in revolutionizing the way we deliver human-centric healthcare. At arenaflex, we're committed to making healthcare more personal, convenient, and affordable for everyone. As a Worklife Customer Support Associate, you'll play a vital role in supporting our members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources.

About arenaflex

arenaflex is a healthcare company that's dedicated to putting our heart into caring for our colleagues and our communities. We're a company that's passionate about making a difference in the lives of our members, and we're looking for talented individuals like you to join our team. With a strong commitment to our core values, we strive to create a work environment that's inclusive, supportive, and empowering.

Role Overview

As a Worklife Customer Support Associate, you'll be responsible for taking incoming calls to support members with the provision and use of Worklife EAP and management consultant resources. You'll be the first point of contact for our members, and you'll play a critical role in ensuring that they receive the support and resources they need to navigate life's challenges.

Key Responsibilities

* Determine the purpose of each call by actively listening and interacting with callers, and triage calls in a professional and timely manner.

• Assess client needs, research, and articulate information regarding pertinent EAP/Worklife services and resources.
• Recognize crisis situations and evaluate for needed action to minimize risk.
• Perform research in internal databases and online to identify potential providers and resources.
• Enter member information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally.
• Receive calls transferred from counselors and provide immediate member assistance.
• Schedule appointments for members with counselors.
• Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills, such as finding childcare or eldercare.
• Communicate effectively with all internal stakeholders.
• Utilize relevant arenaflex databases to research and identify validated, appropriate member resources.
• Make outbound calls as appropriate to identify and assist with securing member resources and/or services.
• Assist team members with printing and fulfillment needs related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, and maintaining an inventory of materials.
• Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned.

Essential Qualifications

* 1+ years of experience in a call center environment.

• Experienced in a social, psychological, or human service field providing client support.
• Bachelor's degree in a related field (e.g., social work, psychology, human services) preferred.
• High school diploma or equivalent required.

Preferred Qualifications

* Bachelor's degree in a related field (e.g., social work, psychology, human services) preferred.

• Experience working with diverse populations and providing culturally sensitive support.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
• Strong problem-solving and critical thinking skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in using technology, including computer software and databases.
• Ability to work independently and as part of a team.

Work Environment and Company Culture

* This is a fully remote role, and you'll be able to work from anywhere in the U.S.

• arenaflex is a company that values work-life balance and provides a supportive and inclusive work environment.
• We're committed to creating a culture that's empowering, collaborative, and fun.

Compensation and Benefits

* The typical pay range for this role is $17.00 - $25.65 per hour.

• This position is eligible for a bonus, commission, or short-term incentive program in addition to the base pay range listed above.
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan.
• We also offer numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to investing in the growth and development of our employees.

• We offer a range of training and development programs, including on-the-job training, coaching, and mentoring.
• We also provide opportunities for career advancement and professional growth.

How to Apply

If you're passionate about making a difference in the lives of our members and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application by [insert date] to be considered for this exciting opportunity.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees.

Contact Information

If you have any questions or would like more information about this role, please don't hesitate to contact us. We look forward to hearing from you!

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