Experienced Customer Service Representative – Remote in Golden, CO

At arenaflex, we're on a mission to revolutionize the way healthcare is delivered, and we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our Optum Care Delivery team, you'll play a vital role in making healthcare better for everyone. If you're passionate about delivering exceptional customer service, working in a dynamic environment, and advancing the health of your community, we encourage you to apply.

About arenaflex

arenaflex is a clinician-led care organization that's changing the way clinicians work and live. We're a global organization with a strong commitment to diversity, inclusion, and driving towards the Quadruple Aim. Our team is passionate about making healthcare better for everyone, and we're looking for like-minded individuals to join us on this journey.

Job Summary

As a Customer Service Representative at arenaflex, you'll be the first point of contact for our customers, providing exceptional service and support to help them navigate our healthcare services. You'll work in a collaborative environment, using your excellent communication and problem-solving skills to resolve customer issues and provide a positive experience. This is a full-time, remote position, and you'll have the flexibility to work from home while still being part of a dynamic team.

Primary Responsibilities

* Answer an average of 60-80 incoming phone calls per day from customers and identify the type of assistance they need

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate directly with clinical staff for patient needs
• Medication refills, referral requests, chart troubleshooting
• Scheduling appointments for patients – entering and updating demographics
• Other tasks as needed

Required Qualifications

* High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR older
• 1 year of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Typing - 40 wpm
• Ability to work full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* 1 year of healthcare experience

• Knowledge of Medical Terminology

Telecommuting Requirements

* Reside within Golden, CO,

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• 90 days of paid training
• Ongoing coaching and feedback
• Opportunities for advancement and career growth
• Access to industry-leading training and development programs

Work Environment and Company Culture

Our office is located at 1707 Cole Blvd, Suite 100, Golden, CO. We're a dynamic and collaborative team that values diversity, inclusion, and creativity. We're passionate about making healthcare better for everyone, and we're looking for like-minded individuals to join us on this journey.

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. If you're passionate about delivering exceptional customer service, working in a dynamic environment, and advancing the health of your community, we encourage you to apply. Join us at arenaflex and discover how rewarding medicine can be while Caring. Connecting. Growing together.

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