Experienced Customer Service Representative – Federal Student Aid Loan Servicing
At arenaflex, we're committed to delivering exceptional customer experiences that make a lasting impact on people's lives. As a Customer Service Representative on our Federal Student Aid Loan Servicing team, you'll play a vital role in supporting students, parents, and borrowers navigate the complexities of federal student aid. If you're passionate about providing top-notch service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the public sector, dedicated to improving the lives of citizens through our work. With a strong commitment to customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional service. As a remote Customer Service Representative, you'll join a team of dedicated professionals who are passionate about making a difference in the lives of our customers.
Job Summary
We're seeking an experienced Customer Service Representative to join our Federal Student Aid Loan Servicing team. As a key member of our team, you'll be responsible for providing exceptional customer service via phone, email, and chat, resolving basic and routine inquiries, and making outbound calls to support borrowers. If you're a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering top-notch service, we encourage you to apply.
Responsibilities
As a Customer Service Representative on our Federal Student Aid Loan Servicing team, you'll be responsible for:
- Providing exceptional customer service via phone, email, and chat, resolving basic and routine inquiries
- Making outbound calls to support borrowers with Federal Student Aid Loan Servicing
- Utilizing available systems, knowledgebase, and standard technology to respond to inquiries and perform job duties
- Processing requests received via general correspondence and notating accounts regarding actions taken in response to those requests
- Maintaining regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assisting with Credit Bureau Requests utilizing established processes and procedures
- Referencing escalated calls or inquiries to appropriate levels as needed
- Maintaining regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Supporting Contact Center expectations as well as departmental and corporate policies and procedures
Requirements
To be successful in this role, you'll need:
- High School diploma or equivalent with 6 months of customer service experience
- Excellent communication and interpersonal skills, with the ability to work with diverse populations
- Ability to speak and read English clearly, professionally, and fluently
- Basic math and PC skills, including MS Office applications
- Ability to organize simultaneous tasks and maintain a high level of productivity in a fast-paced environment
- Ability to effectively read a prepared/written script out loud
- Must reside in the U.S. and be a U.S. citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
Preferred Qualifications
* Experience working in a call center or customer service environment
- Knowledge of federal student aid programs and regulations
- Experience with computerized systems, knowledgebase, and standard technology
- Ability to work in a team environment and provide support to colleagues as needed
What We Offer
As a Customer Service Representative on our Federal Student Aid Loan Servicing team, you'll enjoy:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- Opportunities for professional development and growth
- A dynamic, fast-paced work environment with a focus on customer satisfaction
Work Environment
As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. You'll be required to attend 4 weeks of training, Monday - Friday, 9am-5:30pm ET, and may be required to work scheduled holidays, overtime, and weekends.
Compensation and Benefits
arenaflex offers a competitive pay rate based on the county in which you live, with additional bonuses available. We also offer paid training, the opportunity to work from the comfort of your home, and a supportive environment with peers who share your passion for improving people's lives.
How to Apply
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
Pay Transparency
For positions on this contract, arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$17.75
Maximum Salary
$17.75 Apply for this job