Experienced Full Stack Customer Service Call Center Representative – Sales and Customer Acquisition

At arenaflex, we're not just a company – we're a team of innovators, thinkers, and game-changers who are passionate about making a difference in the lives of our customers. As a Customer Service Call Center Representative, you'll be at the forefront of our customer acquisition and sales efforts, providing top-notch service and support to our customers while driving satisfaction and loyalty. If you're a people person with a passion for sales and customer service, we want to hear from you!

About arenaflex

arenaflex is a global leader in communications and technology, with a rich history dating back nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been pioneers in making connections that change the world. At arenaflex, we're committed to helping families, communities, and businesses thrive every day with the products and services they need. Our team is dedicated to innovation, customer satisfaction, and making a positive impact on the world.

Job Summary

As a Customer Service Call Center Representative, you'll be responsible for handling customer interactions, resolving issues, and driving sales and customer satisfaction. You'll be the voice of arenaflex, providing exceptional service and support to our customers while introducing them to our latest technology, services, and offers. If you're a motivated and customer-focused individual with a passion for sales and customer service, this is the perfect opportunity for you to join our team and make a real difference.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
• Participate in paid training and ongoing development opportunities

What We're Looking For

* Unwavering Customer Focus: You're passionate about delivering exceptional customer service and support.

• Strong Work Ethic: You're motivated, reliable, and committed to meeting and exceeding your goals.
• Adaptability: You're flexible and able to adapt to changing situations and priorities.
• Problem-Solving Skills: You're able to think critically and resolve complex issues.
• Attention to Details: You're meticulous and detail-oriented, with a focus on accuracy and quality.

Perks and Benefits

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone

• Tuition reimbursement program
• Paid Time off and holidays: Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home Requirements

* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

• arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with work from home standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Call Center Representative, you'll have the opportunity to:

• Develop your skills and knowledge through ongoing training and development opportunities
• Take on new challenges and responsibilities as you grow and develop in your role
• Collaborate with a talented and dedicated team of professionals who are passionate about making a difference
• Pursue opportunities for advancement and career growth within arenaflex

Join Our Team

If you're a motivated and customer-focused individual with a passion for sales and customer service, we want to hear from you! Apply today to join our team and make a real difference in the lives of our customers.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities. arenaflex is a fair chance employer and does not initiate a background check until an offer is made. Apply for this job