Senior Data Analyst, Customer Analytics | Work At Home

Join arenaflex, a forward-thinking company revolutionizing the way people communicate, as a Senior Data Analyst, Customer Analytics. This is an exciting opportunity to leverage your analytical expertise and drive business growth by delivering actionable insights to optimize customer acquisition and retention. As a key member of the Business Analytics team, you will work closely with cross-functional stakeholders to inform strategic decisions and fuel arenaflex's continued success.

About arenaflex

arenaflex is a dynamic and innovative company that is changing the face of communication. Our mission is to provide accessible and affordable communication solutions to everyone, regardless of their background or financial situation. We believe in the power of diversity and inclusion, and our company culture reflects this commitment. We are passionate about creating a work environment that is collaborative, supportive, and empowering.

The Role

As a Senior Data Analyst, Customer Analytics, you will play a critical role in driving business growth by delivering deep, actionable insights to optimize customer acquisition and retention. You will work closely with cross-functional stakeholders to understand new and existing product offerings and recommend the right metrics and experiments to measure performance. Your expertise in SQL will enable you to extract and transform data from Snowflake warehouse, while your experience with Tableau will allow you to design, build, operate, and maintain dashboards that provide visibility into key business KPIs and metrics.

Key Responsibilities

* Be a strong partner to cross-functional teams by understanding new and existing product offerings and recommending the right metrics and experiments to measure performance.

• Enable our advertisers to achieve business results with insights and measurement, such as those focused on customer and media.
• Provide cross-functional teams visibility into key business KPIs and metrics by developing and presenting reports and dashboards.
• Independently conduct analyses using rigorous analytic methods and build recommendations that drive decision making and business prioritization.
• Execute upon experimentation roadmaps by implementing experiments and tests, monitoring results, and presenting recommendations.
• Generate and share actionable insights with Director+ level leadership via written artifacts such as decks and memos, and verbally in forums such as weekly standup meetings.

Who We're Looking For

* BA/BS in a quantitative discipline like Math, Computer Science, Economics, or Analytics required. MS in Business Analytics highly preferred.

• 3+ years of hands-on experience in business and/or product analytics, working with large, multi-dimensional datasets, preferably at fast-growing tech companies.
• Exceptional communication skills, both verbal and written.
• Skilled in extracting and transforming data from Snowflake warehouse using SQL.
• Hands-on experience in designing, building, operating, and maintaining Tableau dashboards.
• Knowledge of customer growth concepts such as CAC/LTV, retention curves, onboarding & activation funnels is preferred.
• Experience working with tools like MMPs (e.g., Adjust, AppsFlyer), CRM tools like Braze, web analytics (Google Analytics), product analytics & experimentation tools (Amplitude, Eppo, Mixpanel).
• Experience in experimentation (A/B tests, geo tests, etc.) and basic statistics (e.g., hypothesis testing) required. Knowledge of commonly used analytic methods such as regression, decision trees, and forecasting is highly preferred.
• Experience in and ability to play “trusted advisor” to senior and executive leadership and help make change happen.
• Fast learner. Being a fast learner also means the ability to admit defeat, ask for help, and iterate quickly so you can learn from your mistakes and move ahead.
• Respectfully candid with the ability to collaborate with multiple stakeholders as well as peers on the data team.
• Resourceful and scrappy with the ability to deliver insights to the right teams in a timely manner.

Our Values

* Customer Obsessed: We strive to have a deep understanding of our customers.

• Do Right By Our People: We treat each other with fairness, respect, and integrity.
• Accept the Challenge: We adopt a "Yes, We Can" mindset to achieve ambitious goals.
• Act Like an Owner: We treat this company like it's our own... because it is!
• Give a Damn!: We are deeply committed and passionate about our work and achieving results.

Benefits, Culture, & More

* Strong work-life blend

• Flexible work arrangements (wfh, remote, or access to one of our office spaces)
• Employee Stock Options
• Unlimited vacation
• Competitive pay and benefits
• Parental leave
• Benefits for both physical and mental well-being (wellness credit and L&D credit)
• We travel a few times a year for various team events, company-wide off-sites, and more

Diversity and Inclusion

At arenaflex, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.

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How to Apply

If you're a motivated and analytical individual who is passionate about driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job