Experienced Customer Service Representative – UHealth Wellness Center
At arenaflex, we're dedicated to providing exceptional patient care and a world-class experience for our customers. As a leading academic medical center, we're committed to innovation, excellence, and making a positive impact on our community. We're seeking a highly skilled and customer-focused Customer Service Representative to join our team at the UHealth Wellness Center in Miami, FL.
Job Summary:
As a Customer Service Representative, you'll be the face of arenaflex, providing top-notch service to our customers, resolving issues, and ensuring a seamless experience. You'll work closely with our team to provide exceptional customer service, respond to inquiries, and address concerns in a timely and professional manner. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!
Key Responsibilities:
* Receive, address, and respond to general inquiries, requests for service/support, and complaints via face-to-face, email, fax, telephone, and/or regular mail.
- Research all inquiries to address any issues or concerns and refer concerns to other service areas/departments for follow-up, as needed.
- Resolve routine and basic problems and communicate solutions or requested information to customers, verifying that appropriate changes/resolutions have been finalized.
- Keep records of customer interactions, recording details of inquiries, complaints, comments, and final resolutions in applicable databases.
- Escalate and refer unresolved customer grievances to department leadership for further review, as necessary.
- Review and process confidential information with discretion.
- Adhere to University and unit-level policies and procedures and safeguard University assets.
Department-Specific Functions:
* Supports and enforces all UHealth Fitness and Wellness Center policies.
- Facilitates front desk check-in procedures for facility visits, personal training sessions, fitness classes, and other programs.
- Provides tours to prospective members.
- Processes payments for pro-shop sales, membership enrollments, and wellness programs.
- Reports facility/operational issues to management, housekeeping, and security.
- Provides information regarding proper and safe use of fitness equipment.
- Performs routine maintenance of fitness floor and equipment.
- Answers questions and provides customer service to all patrons.
- Responds in an emergency (medical or other) with appropriate action and contacts 911 and UHealth Campus Security as needed.
Qualifications:
* High School Diploma or equivalent
- Minimum 1 year of relevant experience
- Ability to communicate effectively in both oral and written form
- Ability to recognize, analyze, and solve a variety of problems
- Ability to process and handle confidential information with discretion
- Ability to work evening, nights, and weekends as necessary
- Proficiency in computer software (i.e., Microsoft Office)
- Supports and enforces all UHealth Fitness and Wellness Center policies
Preferred Qualifications:
* Experience in a customer-facing role, preferably in a healthcare or fitness setting
- Familiarity with customer relationship management (CRM) software
- Certification in customer service or a related field
- Bilingual or multilingual skills
Skills and Competencies:
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in Microsoft Office and other software applications
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Strong customer service skills and a customer-centric approach
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
- Develop your customer service skills and knowledge
- Learn about our products and services
- Collaborate with our team to resolve customer issues and improve our services
- Participate in training and development programs to enhance your skills and knowledge
- Take on additional responsibilities and contribute to the growth and success of our team
Work Environment and Company Culture:
Our UHealth Wellness Center is a dynamic and fast-paced environment that's dedicated to providing exceptional patient care and a world-class experience for our customers. As a Customer Service Representative, you'll work in a team-oriented environment that values:
- Collaboration and teamwork
- Customer-centric approach
- Continuous learning and development
- Innovation and creativity
- Diversity and inclusion
Compensation, Perks, and Benefits:
arenaflex offers a competitive salary and a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Tuition remission
- Retirement plan
- Paid time off and holidays
- Opportunities for professional development and growth
How to Apply:
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to become a part of our team at the UHealth Wellness Center. Apply Now!
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job