Experienced Customer Assurance Analyst – Security and Compliance Expert

At arenaflex, we're revolutionizing the world of training with our innovative solutions and cutting-edge technology. As a 100% remote and virtual tech company, we're passionate about creating a work environment that's not only flexible but also fosters growth, collaboration, and well-being. We're seeking an experienced Customer Assurance Analyst to join our team, who will serve as the primary contact for security and compliance inquiries related to go-to-market activities. If you're a detail-oriented, security-conscious professional with excellent communication skills, we'd love to hear from you!

About arenaflex

arenaflex is a distributed-first team with employees working across the U.S., and we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about "skilling" and believes in the power of collaboration, integrity, and well-being. We're not just a company; we're a community that values our employees' strengths, growth, and happiness.

Responsibilities

As a Customer Assurance Analyst at arenaflex, you'll play a critical role in ensuring our customers receive clear, accurate assurance that our security controls and policies meet industry standards. Your responsibilities will include:

• Serving as the primary contact for security and compliance requests and responses by applying knowledge of our company's platforms and their alignment with privacy and security compliance requirements
• Supporting customers with specific third-party compliance requirements by helping them validate our security posture
• Maintaining security assurance documentation and streamlining related processes to build customer confidence and support the sales cycle
• Collaborating closely with internal teams and subject matter experts to ensure customers receive accurate and timely responses to their security and compliance inquiries
• Supporting customers' vendor risk assessments and audits by serving as the primary point of contact for responding to and leading meetings of ongoing customer security diligence questionnaires and audits
• Managing customer documents related to Security based Request for Proposals; analyzing and interpreting customer security and compliance requirements and aligning them with internal company policies and standards to provide customers with assurance of our company's security and compliance posture
• Identifying any gaps in meeting customer compliance or security requirements expectations; communicating and addressing potential risks or gaps with relevant teams
• Maintaining knowledge base of security and compliance content and working with internal stakeholders to ensure our customer assurance materials remain up to date
• Partnering with the sales and support organizations to provide security assurance in the sales and contract renewal process
• Partnering with internal teams to conduct vendor risk assessments
• Partnering with product and technology teams to keep up to date with arenaflex's platform
• Engaging with internal departments to analyze customer security requirements to influence product roadmaps
• Staying current with emerging security threats, technologies, and trends and contributing to driving process and program improvements to streamline customer security reviews in the sales cycle
• May provide feedback to leadership on technical abilities of the team
• Complying with all corporate and departmental privacy and data security policies and practices, including but not limited to, arenaflex's Information Systems Security Policy
• Supporting and promoting the company values through positive interactions with both internal and external partners and customers on a regular basis
• Other strategic business initiatives or cross-functional project involvement as required

Qualifications

To be successful in this role, you'll need:

• A bachelor's degree in a related field (e.g., computer science, information security, business administration)
• At least 3 years of experience in a security and compliance role, preferably in a SaaS or cloud-based environment
• In-depth knowledge of security and compliance frameworks, regulations, and standards (e.g., HIPAA, PCI-DSS, GDPR)
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external customers
• Strong analytical and problem-solving skills, with the ability to identify and address potential security and compliance risks
• Experience with security and compliance tools, technologies, and methodologies (e.g., vulnerability scanning, penetration testing, risk assessments)
• Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects simultaneously
• Strong attention to detail and organizational skills, with the ability to maintain accurate and up-to-date records and documentation

Preferred Qualifications

* Master's degree in a related field (e.g., computer science, information security, business administration)

• CISSP, CISM, or other relevant security certifications
• Experience with cloud-based security and compliance platforms (e.g., AWS, Azure, Google Cloud)
• Familiarity with agile development methodologies and DevOps practices
• Experience with security and compliance automation tools and technologies (e.g., Ansible, Terraform)

Skills and Competencies

To succeed in this role, you'll need to demonstrate the following skills and competencies:

• Strong analytical and problem-solving skills, with the ability to identify and address potential security and compliance risks
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external customers
• Strong attention to detail and organizational skills, with the ability to maintain accurate and up-to-date records and documentation
• Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects simultaneously
• Strong technical skills, with the ability to understand and apply security and compliance frameworks, regulations, and standards
• Ability to stay current with emerging security threats, technologies, and trends and contribute to driving process and program improvements

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Assurance Analyst, you'll have opportunities to:

• Develop your skills and expertise in security and compliance, with access to training and development programs and resources
• Collaborate with cross-functional teams to drive process and program improvements and contribute to the development of new security and compliance initiatives
• Take on additional responsibilities and leadership roles, with opportunities to mentor and guide junior team members
• Participate in arenaflex's learning and development programs, including training and development sessions, workshops, and conferences

Work Environment and Company Culture

arenaflex is a distributed-first team, with employees working across the U.S. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about "skilling" and believes in the power of collaboration, integrity, and well-being. We're not just a company; we're a community that values our employees' strengths, growth, and happiness.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base salary: $95,000 - $125,000 annually
• Comprehensive benefits, including medical, dental, vision, and life insurance
• 401(k) with company match
• Tuition reimbursement
• Healthy lifestyle reimbursements
• Open PTO
• Paid holidays
• Bereavement leave
• Parental leave
• Caregiver leave
• Paid FMLA leave
• Friends and Family Friday (end of standard workweek at 2pm local time)
• Full company closure during the 4th of July holiday week
• Access to pet insurance
• Access to arenaflex learning opportunities through our product and more!

How to Apply

If you're a motivated, security-conscious professional with excellent communication skills, we'd love to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply Job! Apply for this job