Experienced Customer Service Representative - German and English Speaking
Join arenaflex, a pioneering force in the travel industry, where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Customer Service Representative, you'll be part of our highly skilled team, providing outstanding service to our corporate business clients in German and English. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at arenaflex.
About arenaflex
arenaflex is a global leader in the travel industry, dedicated to helping our clients achieve their business goals through innovative travel solutions. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that values diversity, inclusion, and collaboration. With a strong focus on innovation and technology, we're constantly pushing the boundaries of what's possible in the travel industry.
What You'll Do
As a Customer Service Representative, you'll be responsible for providing exceptional service to our corporate business clients in German and English. Your key responsibilities will include:
- Advising and arranging travel for corporate business customers (both individuals and groups)
- Arranging and booking domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Using various Global Distribution Systems (GDSs), including Amadeus (we will provide training)
- Ensuring compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
- Using positive telephone service techniques and acting on special customer requests
- Collaborating within your team to coach, mentor, and provide constructive feedback to improve service levels
What We're Looking For
We're looking for a highly skilled and motivated individual who is passionate about delivering exceptional customer experiences. To be successful in this role, you'll need:
- Professional communication in both German (C1) and English (B2) required
- Min. 6 months of experience in customer service preferred
- Skilled communicator across multiple channels (Email/Chat/Phone)
- Passion for excellence in client service, including proactive anticipation of needs
- Act with integrity, and look after personal traveler information
- Teamwork and openness to feedback
- Open to learning and using new technology
The #TeamGBT Experience
At arenaflex, we believe that work and life should be in balance. That's why we offer a range of flexible benefits that start the day you join us, including:
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
We also offer a range of travel perks, including:
- Choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
And, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first, you'll have the opportunity to develop the skills you want when the time is right for you.
Our Commitment to Inclusion
At arenaflex, we strive to champion inclusion in every aspect of our business. We believe that diversity and inclusion are essential to our success, and we're committed to creating a culture that values and celebrates individual differences. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Equal Opportunities
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Reasonable Accommodation
We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
Data Protection
For details regarding how we protect your data, please consult the arenaflex Recruitment Privacy Statement.
What if I don't meet every requirement?
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for!
How to Apply
If you're ready to join a dynamic and innovative team, please click the link below to apply: Apply Job! Apply for this job