Experienced Customer Service Specialist (Order Management) – Blood Product and Pharmaceutical Logistics

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading humanitarian organization dedicated to providing lifesaving services to those in need. As a Customer Service Specialist (Order Management) at arenaflex, you will play a critical role in ensuring the successful and economic shipment of orders, providing top-notch customer service, and supporting the development and leadership of volunteers. If you're a motivated and detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a global humanitarian network that has been a beacon of hope and compassion for over a century. Our mission is to prevent and alleviate human suffering in the face of emergencies, disasters, and conflicts. We are a team of dedicated professionals who share a common purpose: to make a difference in the lives of others. By joining arenaflex, you'll become part of a dynamic and inclusive community that values diversity, equity, and inclusion.

Job Summary

As a Customer Service Specialist (Order Management), you will be responsible for:

• Receiving and fulfilling routine orders for blood products, pharmaceuticals, and transfusion-related supplies
• Maintaining accurate data, tools, and computer programs to facilitate management and monitoring of product and service information
• Rotating inventory of primary and remote facilities to ensure adequate supplies of products for customer needs
• Providing exceptional customer service to hospital clients through proactive communication and follow-up calls
• Determining the most economical method of transportation for hospital shipments and resolving shipment problems
• Investigating and resolving customer concerns and completing documentation accurately and on time
• Assisting hospital personnel with inventory alternatives when requested products are unavailable

Key Responsibilities

* Receive and fulfill routine orders for blood products, pharmaceuticals, and transfusion-related supplies

• Maintain accurate data, tools, and computer programs to facilitate management and monitoring of product and service information
• Rotate inventory of primary and remote facilities to ensure adequate supplies of products for customer needs
• Provide exceptional customer service to hospital clients through proactive communication and follow-up calls
• Determine the most economical method of transportation for hospital shipments and resolve shipment problems
• Investigate and resolve customer concerns and complete documentation accurately and on time
• Assist hospital personnel with inventory alternatives when requested products are unavailable

Qualifications

* High school diploma or equivalent required

• Minimum one year of related experience or equivalent combination of education and experience required
• Progressive experience in a dynamic, multi-task operational environment preferred
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics preferred
• Excellent oral and written communication skills
• Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer)
• Excellent organizational skills, able to handle multiple priorities effectively
• Problem-solving and analytical skills
• Working knowledge of computers

Benefits

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and equitable. We believe that our team members are our greatest asset, and we strive to provide a supportive and collaborative culture that fosters growth, learning, and innovation.

Career Growth Opportunities and Learning Benefits

As a Customer Service Specialist (Order Management) at arenaflex, you will have opportunities to:

• Develop your skills and expertise in customer service, logistics, and inventory management
• Participate in training and development programs to enhance your knowledge and abilities
• Collaborate with a diverse team of professionals to achieve common goals
• Contribute to the development and implementation of new processes and procedures
• Pursue career advancement opportunities within arenaflex

How to Apply

If you're a motivated and detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.

Equal Opportunity Employer

arenaflex is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Arenaflex is proud to be an EONS partner

arenaflex is proud to be an EONS partner and share our employment opportunities with the network of organizations. Apply for this job