Experienced Customer Service Agent - Airport Operations
At arenaflex, we're committed to providing exceptional customer experiences that exceed our passengers' expectations. As a key member of our airport operations team, you'll play a vital role in ensuring the smooth and efficient handling of baggage, cargo, and mail. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and contributing to a dynamic team, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. Our people are our success, and we're committed to Sharing Success with our employees. As a career at arenaflex, you'll have the opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.
Key Responsibilities
As an Experienced Customer Service Agent, you'll be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail. Your daily tasks will include:
- Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
- Safeguarding Cargo, baggage, and mail from damage, loss, and weather.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
Work Environment and Shifts
Our airport operations team works in a fast-paced environment, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority. You'll be required to work in harsh weather conditions, including heat, rain, and snow.
Benefits and Perks
As an arenaflex employee, you'll enjoy a range of benefits and perks that will help you keep climbing along the way. These include:
- Competitive salary, industry-leading profit-sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- Paid time off, including a minimum of 2 weeks a year for employees with 0-4 years of service, 10 paid holidays, paid personal time, maternity and parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
- Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What You Need to Succeed
To be successful in this role, you'll need to possess the following minimum qualifications:
- Consistently prioritize safety and security of self, others, and personal data.
- Embrace diverse people, thinking, and styles.
- Possess a high school diploma, GED, or high school equivalency.
- Be at least 18 years of age and have authorization to work in the United States.
- Have a valid driver's license.
- Proficiency in English.
- Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
- Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
- Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.
What Will Give You a Competitive Edge
While not required, the following preferred qualifications will give you a competitive edge:
- N/A
How to Apply
If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and contributing to a dynamic team, we encourage you to apply for this exciting opportunity. Click the link below to apply: Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Accommodation
If you require accommodation during the application or interview process, please contact our HR department at [insert contact information]. We are committed to providing reasonable accommodations to ensure equal access to employment opportunities.
Disclaimer
arenaflex reserves the right to modify or withdraw this job posting at any time without notice. arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. Apply for this job