Experienced Co-Op, Airport Customer Service, Cargo, and Clean Project Management – Spring 2025

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our passengers' expectations. As a Co-Op, Airport Customer Service, Cargo, and Clean Project Management, you'll play a vital role in shaping the future of airport operations and customer service. Join our team and be part of a dynamic organization that's passionate about innovation, teamwork, and delivering world-class service.

About arenaflex

arenaflex is a leading airline that operates a global network of flights, connecting millions of passengers to destinations around the world. Our commitment to customer satisfaction, safety, and operational excellence has earned us a reputation as one of the world's most respected airlines. With a diverse workforce of over 22,000 airport operations professionals, we're proud to be a leader in the aviation industry.

Airport Customer Service and Cargo: The Heart of arenaflex

Airport Customer Service (ACS) and Cargo (CGO) are two critical business units that directly impact our customers' experiences. From welcoming passengers at the ticketing counter to ensuring on-time bag arrival, ACS and CGO work together to provide a seamless and enjoyable airport experience. Our teams support over 300 destinations, 52 countries, and six continents, making us a global leader in airport operations.

Your Role: Co-Op, Airport Customer Service, Cargo, and Clean Project Management

As a Co-Op, Airport Customer Service, Cargo, and Clean Project Management, you'll work with a team of airport operations professionals on multiple projects to:

• Measure and analyze current performance to identify areas for improvement
• Implement project management skills and practices to drive efficiency and productivity
• Collaborate with various stakeholders across business units to achieve project goals
• Provide process engineering and/or internal consulting services to support cross-functional departments
• Participate in data collection efforts to inform project decisions
• Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
• Recommend ideas for new ways to provide optimal customer service and evaluate the impact of proposed operational changes

Three Rotations in Atlanta, GA

As a Co-Op, you'll have the opportunity to complete three alternating rotations in Atlanta, GA, working in one of our three teams:

• Airport Customer Service (ACS)
• Cargo (CGO)
• Global Clean

What You Need to Succeed

To be successful in this role, you'll need:

• To be an undergraduate student in pursuit of a bachelor's degree in industrial engineering, Business Administration, Analytics, Statistics, Economics, Aviation management, or a similar field in a 4-year degree program
• To be available for three (3) alternating semesters
• To be able to present yourself professionally and effectively communicate with various levels of leadership
• To be team-oriented and supportive of continuous improvement methodologies
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint
• Willingness/ability to learn new skills
• Embraces diverse people, thinking, and styles
• Consistently prioritizes safety and security of self, others, and personal data
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge

To stand out in this role, you'll need:

• Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
• Comfortable working in group and individual settings
• Track record of seeking leadership roles, including student and community organizations
• Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges of our customers
• Desire to learn more about the airline industry and interest in arenaflex as a company

Work Environment and Company Culture

As a Co-Op, you'll be part of a dynamic and supportive team that's passionate about innovation, teamwork, and delivering world-class service. Our work environment is collaborative, fast-paced, and challenging, with opportunities to learn and grow with our organization. We're committed to diversity, equity, and inclusion, and we strive to create a workplace that's welcoming and inclusive for all employees.

Career Growth Opportunities and Learning Benefits

As a Co-Op, you'll have access to a range of career growth opportunities, including:

• Professional development programs to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities to work on high-impact projects that drive business results
• A supportive and inclusive work environment that fosters collaboration and innovation

Compensation, Perks, and Benefits

As a Co-Op, you'll receive:

• Competitive compensation and benefits package
• Opportunities to earn bonuses and incentives based on performance
• Access to a range of perks and benefits, including health insurance, retirement plans, and paid time off
• Professional development opportunities to enhance your skills and knowledge

How to Apply

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and supportive team, apply now to become a Co-Op, Airport Customer Service, Cargo, and Clean Project Management at arenaflex. Apply for this job