Experienced Outbound Customer Service Advocate – Delivering Exceptional Support to arenaflex Members and Providers

At arenaflex, we're dedicated to providing innovative solutions that empower individuals and communities to achieve better health outcomes. As a key member of our customer service team, the Experienced Outbound Customer Service Advocate plays a vital role in delivering exceptional support to our members and providers. If you're passionate about delivering top-notch customer experiences and have a knack for building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company that's committed to making a positive impact on people's lives. With a strong focus on innovation, quality, and customer satisfaction, we're constantly pushing the boundaries of what's possible in healthcare. Our team is made up of talented individuals who share our passion for delivering exceptional care and support to our members and providers.

Job Summary

As an Experienced Outbound Customer Service Advocate, you'll be responsible for delivering education and information to members and providers on behalf of our customer service team. You'll facilitate outbound calls to provide timely, accurate, and personalized support, escalating calls when necessary to ensure that our providers are equipped to deliver solutions. You'll also serve as the front-line support for various member and provider inquiries, requests, or concerns, and assist with sharing product awareness campaigns, policy changes, and other important information.

Key Responsibilities

* Deliver education and information to members and/or providers on behalf of the customer service team

• Facilitate outbound calls to provide providers with timely, accurate, and personalized support
• Escalate calls in the event providers are unable to deliver solutions
• Serve as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assist with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
• Maintain performance and quality standards based on established contact center metrics
• Expand knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research
• Document information including demographics, call summaries, and communications for quality and performance tracking through the CRM applications

Essential Qualifications

* High School diploma or GED required

• 1-2 years of related experience preferred
• May require vocational or technical education in addition to prior work experience
• Experience in a contact center environment preferred

Preferred Qualifications

* Bachelor's degree in a related field (e.g. business, communications, healthcare)

• Proven track record of delivering exceptional customer service in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and stakeholders
• Familiarity with CRM applications and contact center metrics

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to build strong relationships with colleagues and stakeholders
• Familiarity with CRM applications and contact center metrics
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Outbound Customer Service Advocate, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching
• Regular feedback and performance evaluations
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs
• A supportive and collaborative work environment

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's committed to delivering exceptional customer experiences. Our team is made up of talented individuals who share our passion for innovation, quality, and customer satisfaction. We're proud of our inclusive and supportive company culture, which values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

As an Experienced Outbound Customer Service Advocate at arenaflex, you'll enjoy a range of benefits and perks, including:

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field or office work schedules

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you! To apply for the Experienced Outbound Customer Service Advocate role, please submit your resume and cover letter to our online application portal. We can't wait to hear from you! Apply Now! Apply for this job