Experienced Customer Service Representative – Motor Vehicle Services

Job Location:

Chandler, Arizona, USA

Job Type:

Full-time

Salary:

$16.0424 - $18.0807 per hour

Grade:

13

Job Summary:

At arenaflex, we're driving the future of transportation with a diverse and innovative team! We're seeking experienced Customer Service Representatives to join our team at a local MVD field office in Chandler, Arizona. As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to the public while processing motor vehicle services, including licensing, titling, testing, and permits. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!

Job Duties:

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Processing credentials and title work, including examining documents and applications for accuracy, validity, and security, adhering to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
• Answering customer questions and providing customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required.
• Administering testing, including operator knowledge and skills testing. Conducting level I vehicle inspections to include VIN validation. Capturing customers' photos, signatures, and application information for credential eligibility/issuance.
• Determining, collecting, and evaluating fees, and using general accounting procedures to balance accounts. Securing and protecting all personal identity information (PII) and inventory.
• Participating in process improvement activities, including the use and application of the Arizona Management System. Identifying potential gaps in processes, recommending solutions to gain efficiencies, reduce cost, and increase customer service.

Knowledge, Skills & Abilities (KSAs):

* Knowledge of ADOT MVD rules, regulations, processes, and procedures.

• Knowledge of customer service principles and best practices.
• Skill in communication, both verbal and written, with a customer-centric focus.
• Typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.
• Ability to adapt and embrace a changing environment, processes, and procedures.
• Ability to stand or sit for long periods and work outside when necessary.
• Excel in an office environment, including operating a PC, proprietary MVD software, and other office equipment.

Selective Preference(s):

* Ideal candidates will have some experience in customer service, cash handling, and data entry (for CSR 1).

• 1-year previous MVD experience in T/R and DL with successful completion of training and adherence to performance standards (for CSR 3).

Pre-Employment Requirements:

* Must have and maintain a valid Arizona driver's license.

• If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.

Benefits:

* Comprehensive benefits package, including: + Sick leave + Vacation with 10 paid holidays per year + Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). + Health and dental insurance + Retirement plan + Life insurance and long-term disability insurance + Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by arenaflex, please visit our benefits page.

Retirement:

* Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

For questions about this career opportunity, please contact arenaflex Human Resources Recruitment via email at [email protected] or phone call at (602) 712-8188 option 2.

arenaflex is an Equal Opportunity/Reasonable Accommodation Employer.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. Apply Job!

About arenaflex:

arenaflex is a leading organization in the transportation industry, dedicated to providing innovative solutions and exceptional customer service. Our team is passionate about making a difference in the lives of our customers and communities. If you're looking for a challenging and rewarding career with a dynamic organization, we encourage you to apply for this exciting opportunity!

Why work at arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Chance to make a positive impact in the lives of our customers and communities

Don't miss out on this exciting opportunity to join our team!

Apply now and become a part of the arenaflex family! Apply for this job