Experienced Scheduler/Customer Service Representative – In-Person Support for arenaflex Pest and Termite Control Services
At arenaflex, we're not just a pest and termite control company – we're a family-owned business dedicated to providing top-notch services to our community. With a strong commitment to teamwork, reliability, and excellent customer service, we're seeking a highly skilled and motivated Scheduler/Customer Service Representative to join our team.
Why Join arenaflex?
As a Scheduler/Customer Service Representative at arenaflex, you'll be part of a dynamic team that values growth, innovation, and customer satisfaction. Our company culture is built on Christian values, and we're proud to serve the entire valley with our pest and termite control services. If you're looking for a challenging and rewarding role with opportunities for growth and development, we encourage you to apply.
Compensation & Benefits:
As a valued member of our team, you can expect:
* Competitive base pay with overtime opportunities
* Comprehensive benefits package, including 401(k) with company match, Paid Time Off (PTO), Life Insurance, Short-Term Disability, Accident Insurance, Vision & Dental coverage, and more
* Overtime pay after 40 hours
* Direct deposit available
* Company-provided training to enhance your skills and knowledge
Schedule:
As a Scheduler/Customer Service Representative, you'll work a standard Monday-to-Friday schedule from 8:00 AM to 5:00 PM, with occasional weekend shifts on a rotating basis. Weekend shifts are limited to a maximum of 3 hours and can be completed remotely after training.
Key Responsibilities:
As a Scheduler/Customer Service Representative, you'll be responsible for:
* Handling incoming phone calls and emails, assisting clients until their concerns are resolved
* Performing data entry with high accuracy, requiring an eye for detail
* Scheduling technicians throughout the valley, with knowledge of the Phoenix area being a plus
* Ensuring all technician schedules are ready for the next day
* Maintaining strong attendance and reliability as part of our small, dedicated team
What We're Looking For:
To succeed in this role, you'll need:
* Minimum of 1 year of experience in an office or customer service setting
* Knowledge of the greater Phoenix area (preferred)
* Self-motivation and ability to set and meet goals independently
* Strong attention to detail and accuracy in data entry
* Typing speed of at least 40 WPM with 90-100% accuracy (typing test required)
* Tech-savviness – must navigate multiple programs, windows, and browser tabs with ease
* Reliable and consistent attendance
* Ability to work independently and as part of a team
* Bilingual in Spanish & English (preferred, but not required)
* Reliable transportation
* Must pass a background check in accordance with local laws/regulations
About arenaflex:
arenaflex is a family-owned and operated business specializing in general pest and termite control. We value teamwork, reliability, and a commitment to providing excellent service. Our team is dedicated to delivering top-notch services to our customers, and we're looking for someone with leadership potential, a sales mindset, and a desire to grow with our company.
Located near Arrowhead Mall in Glendale, AZ
If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at arenaflex.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Work Location: In person
If you're ready to take the next step in your career and join a dynamic team that values growth and customer satisfaction, apply now to become a Scheduler/Customer Service Representative at arenaflex!