Experienced Chat Sales and Support Representative – Empowering Entrepreneurs with Exceptional Customer Experience

At arenaflex, the future of work is all about flexibility and adaptability. Our teams work in a variety of arrangements, from full-time office work to hybrid and remote setups. As a Chat Sales and Support Representative, you'll have the opportunity to work in a hybrid or fully remote environment, depending on your manager's decision. If designated as hybrid, you'll split your time between working from home and an office location, so you should live within commuting distance. If designated as remote, you'll work from home and may occasionally visit an arenaflex office to meet with your team for events or meetings. Your hiring manager can share more about this role's hybrid or remote designation.

Location Details:

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. arenaflex is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team:

As a Chat Sales and Support Representative, you'll be the front-line sales responders for arenaflex, handling a wide range of customer inquiries and issues. You'll wear multiple hats, including front-line support, sales chat functions, and more. Our goal is to help customers remediate issues involving malware and protect their websites from future attacks. You'll be working with a diverse range of customers, from single website owners to agencies managing hundreds of websites.

Schedule:

Our shifts are Monday-Friday, 1pm-10pm Arizona MT. You'll need to be available during this time to respond to customer inquiries and provide support.

What You'll Get to Do:

* Educate customers on security-related issues regarding their websites using chat

• Develop in-depth knowledge of arenaflex products to provide technical support and education
• Respond promptly to customer inquiries via call or chat
• Maintain proper records of customer interactions
• Ensure customer happiness and provide customer support when needed
• Lead generation, including sending leads to Sales Consultants
• Maintain customer care standards

Your Experience Should Include:

* Customer Service Experience: You'll need to have a proven track record of providing exceptional customer service in a fast-paced environment.

• Self-Starter: You'll be a self-starter who can plan and prioritize your day to complete tasks with minimal supervision.
• Reliable Internet: You'll need to have a reliable internet connection with a minimum speed of 2mbps down and 2mbps up.
• Quiet Work Environment: You'll need to have a quiet workspace at home to receive and handle calls when required, as well as provide prompt responses to customers via chat.
• Performance Metrics: You'll need to meet the performance metrics required for this role, including schedule adherence.

You Might Also Have:

* Knowledge of website security issues: You'll have a basic understanding of concepts like file transfer protocol, DNS, and SSH.

• Ability to Learn: You'll be able to learn new concepts on the fly and adapt to changing situations.

We've Got Your Back:

arenaflex offers a range of total rewards, including:

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits, including parental leave

We also celebrate our diverse culture and offer a range of Employee Resource Groups (ERGs). We welcome entrepreneurs and encourage you to bring your side hustle to the table. Most importantly, come as you are and make your own way.

About Us:

arenaflex is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. We're the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success.

Diversity, Equity, and Inclusion:

We know that diverse teams build better products – period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences, and perspectives. We prioritize integrating diversity, equity, inclusion, and belonging principles into the core of how we work every day, focusing on our employee experience, customer experience, and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere and making opportunity more inclusive for all.

Equal Opportunity Employer:

arenaflex is proud to be an equal opportunity employer. We'll consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Recruiting Team:

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

Colorado Residents:

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

No Unsolicited Resumes:

arenaflex doesn't accept unsolicited resumes from recruiters or employment agencies. Apply Job! Apply for this job