Experienced Part-Time Remote Customer Service Representative - Emergency Roadside Service
Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as we continue to drive innovation and excellence in the industry. As a Part-Time Remote Customer Service Representative - Emergency Roadside Service, you will play a vital role in delivering exceptional customer experiences and helping our members navigate life's journey.
Job Type:
* Part-time
- Hourly
About arenaflex:
arenaflex is a dynamic organization with a rich history of providing quality service to our members and customers. With a presence in 14 states and 2 U.S. territories, we serve approximately 14+ million members and customers across North America. Our commitment to innovation, technology, and a highly skilled workforce has enabled us to build a reputation for excellence and customer satisfaction.
Job Description:
As a Part-Time Remote Customer Service Representative - Emergency Roadside Service, you will be responsible for responding to member/customer requests for emergency road service in a call center environment. Your primary duties and responsibilities will include:
- Responding to member/customer requests for emergency road service in a call center environment
- Obtaining information regarding type of service required (e.g., vehicle location, type of problem, etc.)
- Providing basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model
- Performing geographical location spotting to determine potential service providers
- Communicating with contractors to provide information regarding member location, vehicle, type of problem, etc., and obtaining estimated time of arrival
- Entering data into the D2000 database and documenting all relevant details
- Notifying member of estimated time of arrival and name of contractor
- May communicate with contractor if service not provided within specified time period and update member on status as necessary
- Recognizing, promoting, and processing membership sales opportunities
- Verifying completed status of call and closing out on system
Why Join arenaflex?
* Make a difference by helping our members during stressful situations
- Provide superior customer service during every member interaction
- Respond to a high volume of emergency road service requests in a call center environment
- Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road
- Analyze member accounts to determine additional products and services that benefit the member
- Exceed performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion
What We Offer:
* Full-time paid Training beginning Thursday, June 26th, 2025
- Hours during Virtual Training Monday through Friday from 10:00 am - 6:30 pm EST/9:00 am - 5:30 pm CST
- Part-time Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
- Voluntary overtime opportunities
- Remote work environment
- Competitive hourly rate of $19.00 per hour with shift premium for evening periods and weekends
- Performance-based incentives
- $250 Perfect Attendance bonus after 90-days of incident-free attendance
- Bi-lingual a plus - Subsidy for bilingual skills (Must be fluent in Spanish and English)
- Excellent and comprehensive benefits packages, including:
+ 401k Match + Medical + Dental + Vision + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary arenaflex membership + Employee Referral Bonus + Employee recognition program
Requirements:
* High school diploma or equivalent
- Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products
- 6 months of Customer Service Experience
- Providing customers service in a professional manner and de-escalating situations
- Accurately inputting information into various fields using a PC keyboard
- Navigating through a PC and/or automated processing system
- Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
- Performing mathematical calculations including adding, subtracting, percentages, etc.
Preferred Qualifications:
* College level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses
- Experience in a call center environment - minimum 6 months
- Remote work experience
- Customer service environment experience
- Promoting arenaflex products and services
- Identifying and responding to customer needs through cross-selling and up-selling products
Work Environment:
* Works in a temperature-controlled office environment
- Irregular hours to include various shifts, weekends, and/or holidays
Why arenaflex?
* Become a part of something bigger
- Join a dynamic organization with a rich history of providing quality service to our members and customers
- Work with a highly skilled workforce that is committed to innovation and excellence
- Enjoy a comprehensive benefits package and competitive compensation
- Make a difference by helping our members during stressful situations
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [www.arenaflex.com](http://www.arenaflex.com).
Equal Opportunity Employer:
arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Regular and Reliable Attendance:
Regular and reliable attendance is essential for the function of this job.
Background and Drug Screen:
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. Apply for this job