Experienced Customer Service Agent - Airport Operations
Join arenaflex, a leading global airline, as a Customer Service Agent in our Airport Operations team. As a key member of our team, you will play a vital role in ensuring the safe and efficient handling of customer baggage and cargo. If you are passionate about delivering exceptional customer service, working in a fast-paced environment, and are eager to learn and grow with a dynamic organization, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a world-class airline that operates with a shared dedication to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork. Our people are our success, and we are committed to Sharing Success with our employees. As a Customer Service Agent, you will be part of a team that is passionate about delivering exceptional customer experiences while ensuring the safe and efficient handling of customer baggage and cargo.
Key Responsibilities
As a Customer Service Agent, your primary responsibilities will include:
- Safely loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
- Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
- Maintaining a high level of customer service, ensuring that customers receive a positive experience throughout their journey.
Work Environment and Schedule
As a Customer Service Agent, you will work in a fast-paced environment with a variety of tasks and responsibilities. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule, and you will work between 20 and 40 hours per week based on your seniority.
Benefits and Perks
arenaflex offers a comprehensive benefits package to support your physical, emotional, social, and financial well-being. Some of the benefits and perks include:
- Competitive salary, industry-leading profit-sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- Paid time off, including a minimum of 2 weeks a year for employees with 0-4 years of service, 10 paid holidays, paid personal time, maternity and parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
- Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.
What You Need to Succeed
To be successful in this role, you will need to:
- Consistently prioritize safety and security of self, others, and personal data.
- Embrace diverse people, thinking, and styles.
- Possess a high school diploma, GED, or high school equivalency.
- Be at least 18 years of age and have authorization to work in the United States.
- Have a valid driver's license.
- Proficiency in English.
- Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
- Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
- Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.
What Will Give You a Competitive Edge
While not required, having the following qualifications will give you a competitive edge:
- N/A
How to Apply
If you are passionate about delivering exceptional customer service and are eager to learn and grow with a dynamic organization, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at [insert contact information]. We look forward to hearing from you! Apply for this job