Experienced Customer Service Coordinator – Delivering Exceptional Experiences at arenaflex

Job Summary:

Join arenaflex, a global leader in the medical device industry, as we seek an exceptional Customer Service Coordinator to deliver the arenaflex Experience on every interaction. This talented individual will be responsible for providing top-notch customer service, processing purchase orders, and building relationships with internal teams to drive collaboration and process improvements. If you're passionate about delivering extraordinary results, have a knack for problem-solving, and thrive in a fast-paced environment, we encourage you to apply.

About arenaflex:

arenaflex is a global medical device company dedicated to helping surgeons treat their patients better. With a strong commitment to innovation, quality, and customer satisfaction, we strive to make a positive impact on people's lives. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our talented team.

Key Responsibilities:

* Respond to customer inquiries and process purchase orders via phone, email, and fax efficiently, delivering the arenaflex Customer Experience every day.

• Make quick decisions and respond to customer inquiries in a professional manner, ensuring customer satisfaction, effectiveness, efficiency, and quality.
• Adhere to Quality and Compliance Guidelines, following the arenaflex standardized order entry process to ensure 100% accuracy for all orders.
• Assist customers by determining order status and working to resolve shipping, invoice, or product-related problems and questions.
• Build and maintain relationships with other business units for collaboration and resolution of customer issues and process improvements.
• Properly handle and troubleshoot all customer interactions for first contact resolution.
• Extend the arenaflex Experience to all Agency Office Personnel and Sales Representatives.
• Monitor workflows at the end of the day to ensure all orders have been processed correctly and follow up on failures accordingly.
• Work flexible hours as needed by the department, including mandatory month-end until 7 PM or upon completion of all orders submitted.
• Participate in extended hours during fiscal and calendar year-end to ensure all orders are processed and shipped on time.

Education and Experience:

* High school diploma or equivalent required

• One year of customer service experience required
• Customer Contact Center experience preferred
• Bilingual in French and English preferred
• Order processing and SAP experience preferred

Knowledge and Skill Requirements:

* Excellent phone etiquette

• Computer literacy and ability to multitask
• Technical knowledge of products sold by arenaflex and understanding of handling the products
• Basic knowledge of medical terms relating to the products handled
• Basic knowledge of marketing concepts and practices
• Demonstrated advanced technical skills, specifically proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Experience working in a Contact Center Platform managing both outbound and inbound calls

Language and Communication Skills:

* Must be bilingual in French and English

• Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above
• Ability to verbally communicate ideas clearly and effectively convey information to other team members and management
• Ability to write and record data and information as required by procedures

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Benefits and Perks:

arenaflex, Inc. offers comprehensive health and dental benefits, including disability and life insurances, paid time off, annual bonus, EAP, and more. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a strong commitment to quality and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job