Part-time Customer Support Representative - Chat

Join arenaflex, a leading provider of innovative solutions for the automotive industry, as a Part-time Customer Support Representative - Chat. In this exciting role, you will be the face of our company, engaging with customers through online conversations and turning interactions into leads that drive revenue for our clients. If you're a positive, energetic, and tech-savvy individual who thrives in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking company that is revolutionizing the way automotive dealers connect with customers. Our cutting-edge technology and innovative solutions enable our clients to stay ahead of the competition and drive sales. As a Part-time Customer Support Representative - Chat, you will be an integral part of our team, working closely with our clients to provide exceptional customer service and support.

Responsibilities

As a Part-time Customer Support Representative - Chat, your primary responsibilities will include:

• Managing a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns
• Providing detailed information about our products and services, highlighting their features and benefits to customers
• Narrowing down on appointment information to schedule appointments, ensuring seamless communication between customers and our clients
• Capturing customer contact information for lead generation and client review, helping our clients to build strong relationships with their customers
• Summarizing interactions based on customer needs for client review, providing valuable insights and feedback to our clients
• Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date with the latest developments and trends in the industry

Qualifications

To succeed in this role, you will need:

• Previous experience in retail customer service or the automotive industry, although not necessary, is preferred
• Intermediate internet and window-based computer skills, with the ability to multitask and navigate multiple systems simultaneously
• Strong ability to multitask, with gaming experience a plus
• Positive and professional demeanor, with excellent written and verbal communication skills
• Ability to adapt to change and thrive in a fast-paced work environment
• Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner
• Ability to work 4-hour time blocks daily, with flexible scheduling after completion of training
• Ability to attend 4 weeks of training, Tuesday - Saturday from 10AM - 6:30PM CST
• Must be able to work a minimum of 16+ hours per week
• Must be able to type at least 35 WPM, with 40 and above preferred

Requirements

To be considered for this role, you must:

• Be able to work in a non-smoking environment
• Be an equal opportunity employer, committed to diversity and inclusion
• Be able to attend training sessions, Tuesday - Saturday from 10AM - 6:30PM CST
• Be able to work flexible scheduling after completion of training
• Be able to type at least 35 WPM, with 40 and above preferred
• Have a positive and professional demeanor

Benefits

As a Part-time Customer Support Representative - Chat at arenaflex, you will enjoy a range of benefits, including:

• Great training programs, designed to help you develop the skills and knowledge you need to succeed in this role
• Facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
• Sports and social leagues to participate in after work, providing opportunities to meet new people and build relationships with your colleagues
• Volunteering initiatives through our Associate Foundation, allowing you to give back to your community and make a positive impact
• A healthy lifestyle, with a non-smoking environment and a commitment to diversity and inclusion

Why Join arenaflex?

At arenaflex, we are passionate about innovation and customer service. We believe that our employees are our greatest asset, and we are committed to providing them with the training, support, and resources they need to succeed. If you're looking for a challenging and rewarding role that will help you grow and develop as a professional, we want to hear from you!

How to Apply

If you're a positive, energetic, and tech-savvy individual who is passionate about customer service and innovation, we want to hear from you! To apply for this role, please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, and we are proud to be an employer of choice for people from all backgrounds.

Contact Us

If you have any questions or would like to learn more about this role, please don't hesitate to contact us. We would be happy to hear from you and answer any questions you may have. Apply Job! Apply for this job