Home Care Field Trainer / Outreach Coordinator

About the position The Home Care Field Trainer / Outreach Coordinator plays a vital role in supporting Direct Care Workers by delivering hands-on training, mentorship, and ongoing coaching to ensure the highest standards of client care. This position reinforces best practices in the field, addresses performance gaps, and promotes consistency in service delivery. In addition to field training responsibilities, this role manages inbound and outbound communication related to 90-day client visits, ensuring timely care plan reviews and high levels of client satisfaction. The position also supports outreach efforts by building relationships with prospective clients and contributing to overall business growth.

Responsibilities

• Conduct client reassessments at least every 90 days, or sooner in cases of health decline or extended hospitalization.
• Provide in-home training and retraining for Direct Care Workers on ADLs, IADLs, and medication reminders.
• Perform in-home assessments and complete Start of Care documentation for new clients, as needed.
• Conduct competency evaluations, including unannounced (pop-up) visits to client homes.
• Identify performance gaps and recommend targeted training and development initiatives.
• Deliver high-quality customer service to internal and external stakeholders.
• Collaborate effectively with team members within the customer service department.
• Respond promptly and professionally to client inquiries, concerns, and complaints.
• Utilize standard office equipment and systems, including computers, phones, and documentation tools.
• Adhere to all company policies, procedures, and applicable regulations.
• Conduct structured in-home training sessions for new and existing staff.
• Evaluate caregiver performance and ensure compliance with care standards.
• Provide ongoing coaching and actionable feedback to Direct Care Workers.

Requirements

• Ability to read, write, and communicate effectively in English (bilingual preferred).
• Strong customer service mindset with the ability to assess and respond to needs.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage time effectively with minimal supervision.
• Proven ability to collaborate across all levels of an organization.
• Physical ability to lift up to 50–60 lbs, climb stairs, travel independently, and safely operate a motor vehicle.
• Basic proficiency in email, internet use, and Microsoft Office products.
• Strong attention to detail and commitment to high-quality work.
• Minimum of two (2) years of experience working with seniors in a home care setting.
• Reliable personal vehicle required for travel.
• Current two-step TB/PPD test (within the last year) with clear results.
• Child Abuse Clearance (as required by state regulations).
• Ability to work independently in a field-based environment.
• Professional demeanor with the ability to work with diverse personalities.
• Three (3) professional references required.
• Must successfully pass a background check.
• High School Diploma or GED required.

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