Associate Investigator, Trust and Safety

Description:

• Manage high volumes of inquiries in Intercom and communicate clearly and professionally with users.
• Review sign-up, login, and transaction fraud triggers and block fraudulent platform behavior.
• Conduct investigations to detect suspicious activity, including identity and payment verification sessions.
• Review user content for compliance with community guidelines and Terms of Service.
• Process and manage global data deletion requests.
• Research and document complex chargeback disputes.
• Look for opportunities to improve internal processes and workflows.
• Help maintain marketplace integrity and trust across the platform.

Requirements:

• 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
• Strong analytical skills and the ability to investigate evolving fraud trends.
• High emotional resilience and adaptability in a fast-changing operational environment.
• Exceptional written communication skills with a focus on objectivity and clarity.
• Ability to maintain a high degree of confidentiality.
• Passion for helping make the internet a safer, more trustworthy place.
• Energized by investigating issues and working collaboratively with others.
• Have a sense of humor and enjoy working with others.
• Proficiency with Google Sheets is a plus.
• Experience with Stripe and Intercom, or similar CRM and payment platforms, is a plus.
• Prior experience with Forter, Sift, or other automated fraud detection tools is a plus.
• Experience handling marketplace-specific disputes is a plus.

Benefits:

• Hourly rate of $26.00/hour.
• Remote-first work environment with team members located around the globe.
• 100% employer-paid medical, dental, and vision insurance.
• $500 annual professional development allowance.
• Discount on all Peerspace bookings.
• Laptop, high-resolution display, and home office setup stipend.
• Monthly cell phone and internet credit.
• Coworking membership available if needed.
• Annual in-person all-company offsite and team-building events.
• Company-wide Wellness Days.

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