Experienced Customer Service Parcel Specialist – In-Center Parcel Management Operations

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing innovative solutions to our clients. As a Customer Service Parcel Specialist, you'll play a vital role in ensuring the smooth operation of our in-center parcel management activities, providing top-notch service to our customers, and driving business growth. If you're a customer-focused, results-driven individual with a passion for logistics and operations, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business solutions and services, with a strong commitment to quality, innovation, and customer satisfaction. Our team of experts is dedicated to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're proud to be an equal opportunity employer, and we welcome applications from diverse candidates who share our values and passion for excellence.

Job Summary

As a Customer Service Parcel Specialist, you'll be responsible for coordinating the inbound/outbound package activities of our in-center parcel management operation. You'll work closely with our customers, vendors, and team members to ensure seamless package handling, delivery, and tracking. Your primary responsibilities will include:

• Coordinating all shipping-related services and activities, including maintaining logs, preparing parcels for pickup, and sorting incoming parcels
• Utilizing proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis
• Providing exceptional customer service, including anticipating customer needs, suggesting alternatives, and problem-solving
• Assembling parcels and preparing goods for shipping, including wrapping items, inserting items into shipping containers, weighing packages, and affixing labels
• Utilizing pallet jacks and other large package handling equipment to move and lift packages of any weight
• Following all Equipment Safety and Package Security guidelines
• Providing customer service by determining shipping methods, informing customers of company products and services, and offering information about routes and rates
• Ensuring quality customer service by providing packaging services and offering information about company products and services
• Offering assistance to customers by suggesting shipping methods and maintaining inventory of shipping supplies
• Setting priorities of customer requests and maintaining high levels of customer service
• Using sound judgment to resolve customer service issues or refunds and employing investigative research for mis-labeled packages
• Troubleshooting routine equipment problems and providing leadership on assigned shifts and directing work of other team members
• Performing multiple tasks at the same time and following instructions of supervisors and assisting other team members in performing center functions
• Collating, sorting, and organizing communications and other forms of information provided by customers and the venue
• Assisting in the training of center team members and operating the point of sale terminal (POS) to ensure package handling fees are collected
• Performing daily close-out procedures on POS and assisting team members in goal setting and skill development
• Performing administrative duties, including bidding, ordering supplies, and inventory control
• Operating photocopy, binding, and other business center equipment and taking customer orders, giving pricing information, and performing consultative selling
• Preparing bank deposit slips and performing all other duties as needed or requested

Minimum Qualifications and Requirements

* High School Diploma or equivalent education required

• Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
• Proven strong organization and planning skills
• Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
• High integrity individuals who present a professional image through effective written and verbal communication skills
• Excellent team-building and collaborative skills, with the ability to develop strong customer relationships
• Strong problem-solving skills and ability to accurately translate and record information into electronic tracking systems with 100% accuracy
• Proficiency with computer systems and ability to learn new software applications quickly
• Ability to pass an OSHA certification for any equipment in the center calling for such certification
• Ability to move 75 pounds unassisted and maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
• Physical stamina to walk up to 10 miles per shift

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 75 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, partners, and other team members
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision and perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Previous experience in a customer service or logistics role

• Knowledge of parcel management operations and shipping procedures
• Familiarity with proprietary software and equipment
• Strong problem-solving and analytical skills
• Ability to work in a team environment and provide leadership on assigned shifts
• Proficiency in multiple software applications, including electronic tracking systems

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you're a motivated, customer-focused individual with a passion for logistics and operations, we want to hear from you! Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to reviewing your application and discussing this exciting opportunity with you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Fair Chance Hiring

arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job