Experienced Full Stack Product Manager – Customer Service Innovation
At arenaflex, we're revolutionizing the way people consume entertainment and connect with each other. With over 200 million subscribers worldwide, we're committed to delivering an exceptional experience that's seamless, intuitive, and enjoyable. As a key player in our Customer Service (CS) team, you'll have the opportunity to shape the future of our contact center platform and make a lasting impact on our customers' lives.
About arenaflex
arenaflex is a global entertainment company that's changing the way people watch, listen, and interact with their favorite shows, movies, and games. We're passionate about innovation, creativity, and customer satisfaction, and we're looking for talented individuals who share our vision to join our team.
Job Summary
We're seeking an experienced Full Stack Product Manager to lead and oversee the development of our contact center platform, ensuring that our customers and support specialists have an exceptional experience. As a key member of our CS Innovation team, you'll collaborate with cross-functional groups, including design, engineering, operations, and data science, to deliver a top-tier platform experience that empowers our customer service team to provide outstanding customer experiences.
Key Responsibilities
* Provide product management expertise to our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.
- Assist in defining process, capture requirements, explain prioritization, identify conditions, moderate risks and obstacles, communicate, and create a roadmap.
- Collaborate with every CS functional group to better understand their vision and challenges and deliver the best possible solutions together.
- Oversee integrations and adoption of product features through close collaboration with our engineering and data science teams as well as external solution providers and consulting firms.
- Determine differences in support expectations in various regions around the world, and design experience accordingly.
- Grow product management responsibility to other tools as business needs present.
- Embody the unique arenaflex culture.
What We're Looking For
* 3+ years of experience in product management for customer or inward-facing products.
- Ability to make tough decisions informed by both data and judgment.
- Deep focus on delivering an exceptional customer and support specialist experience.
- Proven track record of executing projects that quantifiably improved customer and support specialist experiences.
- Organizational leadership and influence without authority
- Excellent written and verbal communication skills: great presentations and introductions, ability to build trust and create collaborative relationships cross-functionally is critical
- Ability to inspire, persuade, and lead engineers and designers.
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
- Related experience focusing on Customer Service.
- Experience working on global products is also beneficial
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity to work on a global scale with a talented team of professionals
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to the latest technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and have a proven track record of success in product management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply Now Apply for this job