Experienced Customer Support Associate – Work from Home Opportunity at arenaflex

Are you a motivated and customer-focused individual looking to join a dynamic team that prioritizes personal and professional growth? Look no further than arenaflex, a leading innovative customer contact center that offers a launching point for all employees to advance on their career path. We're seeking At-Home Contact Center Specialists to join our team, working full-time or part-time, and providing top-notch support to our clients through outbound and inbound calls.

About arenaflex

arenaflex is a fun, laid-back environment that values its employees and provides opportunities for growth and development. We're a company that's passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. With a focus on innovation and customer satisfaction, we work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must.

Position Description

As an At-Home Contact Center Specialist at arenaflex, you'll be responsible for qualifying callers for programs, products, or services that our clients offer. This will involve making outbound and inbound calls, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. You'll be working with a variety of clients, so adaptability and a willingness to learn are essential.

Key Responsibilities:

* Qualify callers for programs, products, or services through outbound and inbound calls

• Make appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting calls
• Provide exceptional customer service and support to clients
• Work with a variety of clients, including some of the best and most recognized companies in their industries
• Adapt to changing situations and priorities in a fast-paced environment
• Meet or exceed performance metrics and targets

Requirements:

* High School Diploma or GED is required

• Great verbal and written communication skills are essential
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once the nesting period is complete
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more

• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)

Benefits:

* Employment benefits include: + Remote work + Remote training + Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected (for full-time employees only) + 401(k) after 90-day probationary period if elected (for full-time employees only) + PTO after 6 months of employment

• arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates.

Compensation:

* $10.00 per hour (during training: $7.25 per hour)

Why Join arenaflex?

* Arenaflex offers a fun, laid-back environment that prioritizes personal and professional growth

• We're a company that values its employees and provides opportunities for growth and development
• We work with some of the best and most recognized companies in their industries, so you'll have the opportunity to work with a variety of clients
• We offer competitive compensation and benefits, including remote work and training
• We're an equal opportunity employer and welcome applications from all qualified candidates

How to Apply:

To apply for this exciting opportunity, please submit your application online. Unfortunately, we're unable to handle additional phone call inquiries for the limited number of spaces we have open. Don't miss out on this chance to join a dynamic team that prioritizes personal and professional growth. Apply now to become an At-Home Contact Center Specialist at arenaflex! Apply for this job