Experienced Healthcare Customer Service Representative – Tennessee Residents Only

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global digital business services company, we're dedicated to delivering cutting-edge solutions that make people's lives simpler, faster, and safer. With a team of over 500,000 passionate and inspired individuals speaking more than 300 languages, we're proud to be a force for good in supporting our communities, clients, and the environment.

Benefits of Working with arenaflex

At arenaflex, we believe in taking care of our employees. That's why we offer a range of benefits that will make you feel valued, inspired, and supported. Some of the benefits of working with us include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages to ensure you're fairly compensated for your hard work
• Full Benefits, including Medical, Dental, Vision, 401(k), and more, to take care of your physical and financial well-being
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to help you stay happy and healthy

Teleperformance and You

At arenaflex, we're all about making people's lives simpler, faster, and safer. We do this by providing a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. You'll be part of a collaborative and engaging environment where you can grow and challenge yourself, and discover your potential can take you anywhere you want to go.

Did you know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees grow and develop their careers, and we're proud to have a culture that supports and empowers our team members.

Responsibilities

As a Healthcare Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Your responsibilities will include:

• Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you'll need:

• A reliable internet connection with a minimum subscribed download rate of 25.0 MBPS and a minimum subscribed upload rate of 10.0 MBPS
• An ISP with no packet loss and a ping under 30MS
• Proof of internet speed required
• A clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.

Teleperformance is an Equal Opportunity Employer

We're proud to be an equal opportunity employer, committed to providing a workplace that's inclusive and diverse. We believe that everyone deserves the opportunity to succeed, regardless of their background or circumstances.

How to Apply

To apply for this role, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-arenaflex.icims.com/jobs/63490/healthcare-customer-service-representative---remote/job?mode=view

Job Details

* Job Type: Full-time

• Pay: $14.75 per hour
• Expected hours: 40 per week
• Benefits:

+ 401(k) + Dental insurance + Health insurance + Paid time off + Vision insurance

• Schedule: 8 hour shift
• Location: Tennessee (Required)
• Work Location: Remote

We can't wait to hear from you! Apply now to join our arenaflex team and start your journey towards a brighter future. Apply for this job