Experienced Seasonal Call Center Customer Service Representative – Remote Opportunity in Williamsburg, KY Area

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Seasonal Call Center Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a HUBZone certified, Woman Owned Small Business (WOSB) that has been a leader in IT services, service desk, and contact center solutions for over 50 years. Our team of experts is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. We're proud to be an equal opportunity employer and value diversity in our workplace.

Responsibilities and Duties

As a Seasonal Call Center Customer Service Representative, you'll be responsible for:

• Providing superior customer service in a contact/call center environment through phone and other channels of correspondence
• Handling questions and concerns with the highest degree of courtesy and professionalism
• Communicating and providing accurate answers to resolve end-users' questions and concerns
• Displaying empathy, having a passion for customer service excellence, and enjoying helping people
• Using a tactful manner and ability to effectively deal with difficult situations
• Maintaining knowledge of systems/applications/products serviced by the contact center
• Ability to follow strict work instructions and procedures
• Adapting to continual changes to work instructions and procedures
• Available for a flexible schedule
• Attending training as needed
• Listening to performance feedback and integrating suggestions into your daily tasks
• Demonstrating a strong attendance record and excellent work ethic

Additional Responsibilities

* Validates patient and medical provider demographic information, including correct selection of a medical provider by specialty for healthcare service

• Determines whether patients are eligible to receive health care benefits and the appropriate referral/authorization path
• Contacts medical provider offices by telephone and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards
• Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards
• Formulates brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers
• Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
• Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
• Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
• Listens to performance feedback and integrates suggestions into your daily tasks
• Demonstrates a strong attendance record and excellent work ethic

Qualifications and Skills

* Effective listening & comprehension skills

• Ability to closely follow instructions
• Analytical & resourceful problem-solving skills
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in a team setting
• Flexibility to work different shifts with the possibility of overtime, when needed
• High School diploma or equivalent; college course work preferred
• Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
• License/Certification: Medically based trade school diploma/certification, desired

Benefits

* HOLIDAYS: A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day

• Full medical, dental, vision, and life benefits available
• Paid time off
• Flexible scheduling

Work Environment and Culture

At arenaflex, we value a positive and inclusive work environment that promotes collaboration, innovation, and growth. Our team is dedicated to delivering exceptional customer experiences and making a meaningful impact in the lives of our clients and their customers.

Compensation and Perks

* $21.77 - $22.98 per hour

• 40 hours per week
• Flexible scheduling
• Paid time off
• Full medical, dental, vision, and life benefits available
• HOLIDAYS: A minimum of eleven paid holidays per year

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex. Apply for this job