Experienced Ticket/Gate Agent (Customer Service Representative) – LGA Airport Operations

At arenaflex, we're passionate about delivering exceptional customer experiences and connecting people across the globe. As a Ticket/Gate Agent, you'll play a vital role in ensuring our customers' journeys are smooth, enjoyable, and memorable. If you're a people person with a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a leading airline that's committed to innovation, customer satisfaction, and employee success. Our culture is built on four core values: Care, Integrity, Resilience, and Servant Leadership. We believe in sharing success with our employees, providing opportunities for growth, and fostering a work environment that's inclusive, supportive, and fun.

Key Responsibilities

As a Ticket/Gate Agent, you'll be the first point of contact for our customers, guiding them through the check-in and boarding process. Your responsibilities will include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts (some bags may weigh up to 70 pounds).
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.
• Providing exceptional customer service, addressing concerns, and resolving issues in a professional and courteous manner.

Benefits and Perks

At arenaflex, we're committed to supporting our employees' personal and professional growth. Our benefits and perks include:

• Competitive salary and industry-leading profit-sharing program.
• Comprehensive health benefits, including medical, dental, vision, short-term/long-term disability, and life insurance.
• Generous 401(k) matching program up to 9%.
• New hires are eligible for up to 2 weeks of vacation and 56 hours of paid personal time within a 12-month period.
• LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12 weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2 weeks of paid parental leave.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve long-term career goals.
• Worldwide partnerships for community service and sustainability initiatives.
• Business Resource Groups to promote inclusion and diversity.
• Recognition rewards and awards through the Unstoppable Together platform.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks.

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Proficiency in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic digital literacy.
• Pass a physical ability test (PAT) and Customer Service Assessment.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous customer service experience in a fast-paced environment.
• Knowledge of airline operations and procedures.
• Familiarity with airport-specific requirements and regulations.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Ticket/Gate Agent, you'll have opportunities to:

• Develop your customer service skills and become a subject matter expert in airline operations.
• Take on additional responsibilities and leadership roles within the airport operations team.
• Pursue career development programs and training opportunities to advance your career.
• Collaborate with other teams and departments to drive innovation and improvement.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our airport operations team is a close-knit group of professionals who are passionate about delivering exceptional customer experiences. We're committed to creating a work environment that's supportive, fun, and rewarding.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to become a part of the arenaflex team and start your journey to success! Apply for this job