Experienced Full Stack Customer Support Engineer – Web & Cloud Application Development (Remote Opportunity in Canada)
At arenaflex, we're on a mission to empower the world to ship the best products, and we're looking for a talented Customer Support Engineer to join our team. As a key member of our Customer Support Engineering team, you'll play a vital role in helping our customers achieve their goals by providing exceptional support and engineering solutions.
About arenaflex
arenaflex is a leading provider of frontend cloud infrastructure, empowering developers to build, scale, and secure faster, more personalized web experiences. Our customers, including Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier, trust us to deliver dynamic user experiences on the web. Our mission is to create an environment where you can do the best work of your life, and we're committed to fostering an inclusive community within our organization.
The Role
As a Customer Support Engineer at arenaflex, you'll report to the Manager, Customer Support Engineering, and be responsible for resolving customer concerns, creating and improving internal tooling, and engineering solutions to help our customers get the most out of our platform. You'll work closely with our engineering team to troubleshoot customer issues, develop and improve internal tools, and specialize in a few product areas within the team.
Key Responsibilities:
* Solving interesting cases for arenaflex customers
- Troubleshooting customer issues alongside our engineering team
- Working with other arenaflex teams to provide advice and assistance, both internally and externally
- Developing and improving internal tools alongside engineering
- Specializing in a few product areas and owning that within the team
- Improving existing, and identifying new, internal documentation, processes, and policies
- Assisting Customer Success Managers with Enterprise requests
What We're Looking For:
* You lead by example and provide feedback to mentor other members of the team
- You have frontend development experience with Next.js
- You understand modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS. You can explain this clearly to others
- You enjoy engineering solutions to resolve root causes of recurring problems
- You are experienced with incident management and procedural communication
- You possess exceptional communication skills
- You are comfortable working with a fully remote, globally distributed team
- You have a passion to deliver a customer experience second to none
- Availability to work within a weekend and on-call rota
Nice to Have:
* Experience with CDNs and a good understanding of caching techniques
- Work with monorepos and/or custom, complex CI/CD pipelines
What We Offer:
* Competitive compensation package, including equity
- Learn and Grow – we provide mentorship and send you to events that help you build your network and skills
- Flexible Time Off
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
Salary Range:
The San Francisco, CA pay range for this role is $100,000.00 - $140,000.00. This salary range is an estimate. Actual salary will be based on job-related skills, experience, and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.
Diversity, Equity, and Inclusion:
arenaflex is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
How to Apply:
If you're passionate about delivering exceptional customer experiences and have a knack for engineering solutions, we want to hear from you! Please submit your application, including your resume and a cover letter explaining why you'd be a good fit for the Customer Support Engineer role. Apply Job!
Job ID:
#J-18808-Ljbffr Apply for this job