Experienced Customer Service / Cafe Representative – Delivering Exceptional Hospitality and Service Excellence at arenaflex

At arenaflex, we pride ourselves on being a world-class organization that sets the standard for exceptional customer service and hospitality. Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is more than just a phrase – it's a way of life that guides every interaction with our customers, co-workers, and team members. We're on a mission to find the best and brightest talent to join our team, and we're looking for individuals who share our passion for delivering outstanding service and creating unforgettable experiences.

Are You the Perfect Fit?

If you're a positive, up-beat person with a contagious smile, we want to hear from you! As an experienced Customer Service / Cafe Representative at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers and colleagues. If you're excited about providing exceptional service, working in a fast-paced environment, and being part of a dynamic team, we encourage you to apply.

Responsibilities and Duties

As a Customer Service / Cafe Representative at arenaflex, you'll be responsible for providing top-notch customer service to internal and external customers, including:

• Greeting customers in a friendly, professional manner
• Providing concierge services to pilots and customers, including making reservations as required
• Invoicing for services rendered to customers and pilots
• Recording customer preferences in our customer relationship management system
• Proactive preparation for all incoming aircraft
• Providing timely feedback to the company regarding service failures or customer concerns
• Partnering with the line service team to meet and exceed customer service expectations
• Maintaining a clean and welcoming environment, including the front desk, lobby, and all FBO amenities
• Rotating between front desk duties and cafe duties for at least 1 week every month after training
• Learning and making a variety of drinks for our cafe customers
• Providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and menu items

Competencies

To succeed in this role, you'll need to possess the following competencies:

• Customer focus: naturally outgoing and extroverted, with a passion for delivering exceptional service
• Communication skills: able to communicate effectively with customers, employees, and team members in person, on the phone, and through radio communications
• Technical skills: proficient in Microsoft Office products and point of sale programs
• Basic mathematical knowledge: able to perform basic math calculations and handle cash transactions
• Physical abilities: able to lift 25 pounds, stand for long periods, and walk throughout the facility to interact with customers
• Bi-lingual: preferred but not required

Reporting Relationship and Work Environment

This position reports to the Customer Service Manager and operates in a professional environment that may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. As a Customer Service / Cafe Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional service and creating unforgettable experiences.

Physical Demands

The physical demands of this role include:

• Lifting 25 pounds
• Standing for long periods to greet customers and interact with colleagues
• Walking throughout the facility to provide excellent customer service
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position that requires shift work, including evenings, weekends, and scheduled company holidays. No experience is necessary in aviation, but a passion for delivering exceptional service is a must!

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

* Customer service experience preferably in the service industry

• High School Diploma or equivalent
• Entry-level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Zero-tolerance drug-free employer, including pre-employment and random screening

AAP/EEO Statement

arenaflex is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Why Join arenaflex?

As a Customer Service / Cafe Representative at arenaflex, you'll have the opportunity to:

• Work in a dynamic and fast-paced environment that's passionate about delivering exceptional service
• Develop your skills and knowledge in customer service, hospitality, and communication
• Be part of a team that's dedicated to creating unforgettable experiences for our customers and colleagues
• Enjoy a competitive compensation package, including benefits and perks
• Have opportunities for career growth and advancement in a growing and dynamic organization

How to Apply

If you're a positive, up-beat person with a contagious smile and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job