Experienced Customer Service Representative – Airport Operations and Logistics
At arenaflex, we're passionate about delivering exceptional customer experiences and ensuring the smooth operation of our airport facilities. As a key member of our team, you'll play a vital role in providing top-notch service to our customers, while also contributing to the safe and efficient movement of baggage and cargo.
Join our team at arenaflex and embark on a rewarding career journey!
About arenaflex
arenaflex is a leading provider of airport services, dedicated to delivering exceptional customer experiences and ensuring the safe and efficient operation of our facilities. Our team is passionate about making a difference in the lives of our customers, and we're committed to creating a positive and inclusive work environment that fosters growth and development.
Key Responsibilities
As an Experienced Customer Service Representative – Airport Operations and Logistics, you'll be responsible for:
- Safely loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections and guiding incoming and departing aircraft from gate positions.
- Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
- Operating baggage scanners and computers to ensure accurate routing of baggage to customers' destinations.
- Collaborating with colleagues to ensure seamless airport operations and providing exceptional customer service.
Work Environment and Culture
Our airport facilities are fast-paced and dynamic environments, requiring flexibility and adaptability. As a member of our team, you'll work in a variety of weather conditions, including heat, rain, and snow. We prioritize safety-conscious behaviors in all operational processes and procedures, and we're committed to creating a positive and inclusive work environment that fosters growth and development.
Benefits and Perks
At arenaflex, we're committed to supporting the well-being and success of our employees. Our benefits and perks include:
- Competitive salary and performance incentives
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
- Generous 401(k) matching program
- Paid vacation and personal time
- 10 paid holidays per calendar year
- Birthing parents eligible for 12-weeks of paid maternity/parental leave; non-birthing parents eligible for 2-weeks of paid parental leave
- Domestic and international space-available flight privileges for employees and eligible family members
- Career development programs to achieve long-term career goals
- World-wide partnerships to engage in community service and innovative goals focused on sustainability and reducing our carbon footprint
- Business Resource Groups to connect employees with common interests and promote inclusion
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
Essential Qualifications
* Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Is at least 18 years of age and has authorization to work in the United States
- Has a valid driver's license
- Proficiency in English
- Pass a physical ability test (PAT)
- Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
- Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal
Preferred Qualifications
* N/A
How to Apply
If you're passionate about delivering exceptional customer experiences and contributing to the safe and efficient operation of our airport facilities, we encourage you to apply for this exciting opportunity! Visit our website to learn more about arenaflex and our commitment to creating a positive and inclusive work environment. Apply for this job