Experienced Customer Service Representative - Ramp Agent (Customer Service Agent) - DTW

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our passengers' expectations. As a Ramp Agent (Customer Service Agent) at DTW, you'll play a vital role in ensuring the safe and efficient handling of baggage, cargo, and mail, while providing top-notch customer service to our valued customers.

About arenaflex

arenaflex is a world-renowned airline that connects people and cultures around the globe. Our mission is to deliver an elevated experience to our customers, and we're committed to living our values of Care, Integrity, Resilience, and Servant Leadership every day. At arenaflex, our people are our success, and we're dedicated to sharing success with our employees.

Key Responsibilities

As a Ramp Agent (Customer Service Agent), you'll be responsible for:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Providing exceptional customer service to our passengers, responding to their queries and resolving any issues in a professional and courteous manner.

Work Environment and Culture

As a Ramp Agent (Customer Service Agent), you'll work in a fast-paced, dynamic environment with a focus on safety and customer satisfaction. You'll be part of a team that's passionate about delivering exceptional service and ensuring the smooth operation of our airport operations. Our culture is built on a shared dedication to living our values, and we're committed to creating a workplace that's inclusive, supportive, and empowering.

Benefits and Perks

At arenaflex, we offer a comprehensive benefits package that includes:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 - March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

How to Apply

If you're passionate about delivering exceptional customer experiences and are committed to living our values, we encourage you to apply for this exciting opportunity. Visit our website to learn more about our application process and to submit your application. Apply Job! Apply for this job