Experienced Customer Service and Sales Representative – Remote Insurance Agent Opportunity

At arenaflex, we're dedicated to helping individuals and organizations drive growth by achieving their goals and focusing on what needs to be done. Our approach is built on understanding how you and your organization function, ensuring your goals are accomplished, and fostering a successful partnership. As a customer service and sales representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

About arenaflex

arenaflex is a dynamic and community-minded organization that values knowledge, encouragement, and support. We're committed to providing a work environment that fosters growth, learning, and career development. Our team is passionate about helping others and making a positive impact in the lives of our customers.

Join our arenaflex Team

We're seeking a highly motivated and customer-focused individual to join our remote customer service and sales team. As a Customer Experience Champion, you'll enjoy a range of benefits, including:

• Work from home: Enjoy the flexibility and comfort of working from the convenience of your own home.
• Knowledgeable leadership: Receive guidance and support from experienced leaders who are dedicated to your growth and success.
• Diverse and community-minded organization: Be part of a dynamic team that values diversity, inclusivity, and community involvement.
• Career-growth and learning opportunities: Develop your skills and knowledge through our comprehensive training programs and flexible study sessions.
• FREE licensing course: Take advantage of our complimentary licensing course, which can be completed from any internet-accessible device.
• Flexible study sessions: Enjoy flexible study sessions that fit your schedule and learning style.
• All state licensing exam fees covered: We'll cover the cost of your state licensing exam fees, so you can focus on your studies.
• Yearly renewal of license: We'll provide yearly renewal of your license, so you can continue to grow and develop in your role.
• Company-provided computer: Receive a company-provided computer once you've secured your license.
• Competitive performance bonus opportunities and benefits: Enjoy a range of competitive performance bonus opportunities and benefits, including a generous paid time off policy and merit-based annual increases.

What You'll Be Doing

As a Customer Experience Champion, you'll be responsible for delivering exceptional customer service and sales experiences. Your key responsibilities will include:

• Assisting individuals in understanding their coverages: Help customers understand their insurance coverages and select the right products and services to meet their personal needs.
• Providing full lifecycle customer service and sales: Offer comprehensive customer service and sales support, including inbound and outbound calls, emails, and other communication channels.
• Responding to customer inquiries: Respond to customer inquiries with compassion and active listening, selecting the best solution in an efficient manner.
• Identifying additional needs: Identify additional needs customers may have and help them upgrade products or services.

Why You? What You Bring

To succeed in this role, you'll need:

• High-speed internet access: Ensure you have reliable high-speed internet access ( >15 mbps) to perform your duties.
• Aptitude, self-discipline, and tenacity: Demonstrate a strong aptitude, self-discipline, and tenacity to learn about the insurance industry and pass the state licensing exam.
• Ability to maintain and follow strict personal privacy: Maintain and follow strict personal privacy for customer information.
• Strong customer service orientation: Possess a strong customer service orientation and a caring and supportive nature.
• High school diploma or equivalent: Hold a high school diploma or equivalent, with education being a plus.
• Handy with MS Windows and other computer applications: Be proficient in MS Windows and other computer applications.

Physical and Mental Demands

This role requires the ability to:

• Operate a computer, phone, and other office machinery: Use a computer, phone, and other office machinery to perform your duties.
• Drive to households: Drive to households to conduct business.
• Walk from car to household: Walk from your car to the household.
• Think, learn, and concentrate effectively: Think, learn, and concentrate effectively to perform your duties.
• Frequently communicate with other people: Frequently communicate with other people, both within arenaflex and outside of arenaflex.
• Handle stress associated with meeting frequent, multiple, and tight deadlines: Handle the stress associated with meeting frequent, multiple, and tight deadlines.
• Work a varied schedule: Work a varied schedule, including evening and weekend hours based on project needs.
• Demonstrate mental stability and regular, reliable, and predictable attendance: Demonstrate mental stability and regular, reliable, and predictable attendance.

Total Rewards Package

At arenaflex, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes:

• Competitive base salary: Enjoy a competitive base salary.
• Generous paid time off policy: Take advantage of a generous paid time off policy.
• Merit-based annual increases: Receive merit-based annual increases.
• Bonus opportunities: Enjoy bonus opportunities.
• Robust recognition program: Participate in a robust recognition program.
• Competitive range of insurance plans: Enjoy a competitive range of insurance plans, including health, dental, and life insurance.
• Access to retirement savings programs: Access retirement savings programs, such as a 401(k) plan and a health savings account.
• Financial assistance with infertility treatments: Receive financial assistance with infertility treatments.
• Employee assistance program: Participate in an employee assistance program.
• Numerous other offerings: Enjoy numerous other offerings to support a healthy work-life balance.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, per arenaflex procedure 4.2.1.

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our arenaflex team and take the first step towards a rewarding career in customer service and sales. Apply for this job