Experienced Equipment Services Coordinator/Customer Service Representative – Logistics and Operations Support

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences and drive business growth through innovative logistics and operations solutions. As a key member of our Equipment Services team, the Senior Equipment Services Logistics Coordinator/Customer Service Representative will play a vital role in ensuring the seamless scheduling and coordination of our daily activities, fostering strong relationships with customers, and driving organizational efficiency.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the beverage industry. With a strong commitment to customer satisfaction and operational excellence, we strive to create a work environment that is collaborative, inclusive, and supportive of growth and development. Our team is passionate about delivering exceptional results and making a meaningful impact in the communities we serve.

Job Summary

We're seeking an experienced and highly organized Equipment Services Logistics Coordinator/Customer Service Representative to join our team. As a key member of our logistics and operations team, you will be responsible for scheduling and coordinating daily activities for 15+ technicians, interfacing directly with Field Service Supervisors, customers, and sales teams, and identifying gaps in schedules and providing input on technician capacity. You will also work closely with various teams to find solutions to scheduling exceptions, manage parts ordering, and ensure timely completion of service calls in accordance with service level agreements.

Responsibilities

As a Senior Equipment Services Logistics Coordinator/Customer Service Representative, your key responsibilities will include:

• Scheduling and Coordination: Schedule and coordinate daily activities for 15+ technicians, ensuring efficient use of resources and minimizing downtime.
• Customer and Stakeholder Interface: Interface directly with Field Service Supervisors, customers, and sales teams to ensure seamless communication and resolve any issues or concerns.
• Schedule Optimization: Identify gaps in schedules and provide input on technician capacity to ensure optimal resource allocation and minimize scheduling conflicts.
• Scheduling Exceptions: Find solutions to scheduling exceptions and collaborate with various teams, including Field Service Supervisors, Team Managers, and other coordinators, to resolve issues and ensure timely completion of service calls.
• Parts Ordering and Management: Work in SAP to support service activities and manage parts ordering, ensuring timely delivery of parts and minimizing delays.
• Project-Related Work: Handle project-related work, including inventory support, planning for large order requests from sales, and processing returns.
• Service Call Completion: Ensure timely completion of service calls in accordance with service level agreements, monitoring and responding to incoming requests and emails related to special projects.
• Strategic Initiatives: Participate in strategic initiatives to drive organizational efficiency and improve customer satisfaction.

Requirements

To be successful in this role, you will need:

• High School Diploma or GED: A high school diploma or equivalent is required.
• Customer Service or Logistics/Transportation Experience: 1-2 years of experience in customer service or logistics/transportation is preferred.
• Strong Organizational Skills: Strong organizational skills and ability to multi-task against various deadlines.
• Advanced Communication Skills: Advanced communication skills, both verbal and written, to effectively interface with customers, stakeholders, and team members.
• Intermediate Microsoft Applications: Intermediate skills in Microsoft applications, including Excel, Word, and Outlook.

Nice-to-Haves

While not required, experience in the beverage industry and familiarity with SAP or similar applications are highly desirable.

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Health Insurance: Comprehensive health insurance to ensure your well-being and peace of mind.
• Dental Insurance: Dental insurance to protect your smile and overall health.
• 401(k): A 401(k) plan to help you save for your future and achieve your long-term goals.
• Paid Time Off: Paid time off to recharge and enjoy your personal time.
• Vision Insurance: Vision insurance to protect your eyesight and overall health.
• 401(k) Matching: 401(k) matching to help you build a secure financial future.
• Life Insurance: Life insurance to provide peace of mind and financial security for your loved ones.

How to Apply

If you're a motivated and organized individual with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job