Experienced Customer Service Team Leader – Grocery Store Operations

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a trusted grocery store for over six decades, we've built a reputation for providing fresh and affordable ingredients to our customers across 10 Southeastern and Mid-Atlantic states. With a team of 82,000 associates, we strive to create a positive and healthy atmosphere in our stores, fostering a culture of collaboration and excellence.

About arenaflex

arenaflex is a leading grocery store chain that has been serving our communities for generations. We're proud of our heritage and our commitment to providing top-notch customer service. Our stores are more than just a place to shop – they're a hub of community activity, where we strive to make a positive impact on the lives of our customers and associates.

Job Summary

We're seeking an experienced Customer Service Team Leader to join our team at arenaflex. As a key member of our customer service team, you'll be responsible for leading by example, providing exceptional customer service, and ensuring that our stores operate efficiently and effectively. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you!

Key Responsibilities

As a Customer Service Team Leader at arenaflex, you'll be responsible for:

• Engaging customers in a conversational manner, making eye contact, and wearing a smile to foster positive interactions and a healthy atmosphere
• Starting conversations with customers by greeting them and using their name wherever possible to build a personal rapport
• Refraining from having personal conversations with colleagues while customers are waiting
• Utilizing accounting packets to ensure the timely and precise execution of store office functions, and communicating any deviations from the expected cash amount to the Assistant Customer Service Manager
• Staying up-to-date with office regulations, including cash reports, register verifications, deposits, Western Union transactions, money orders, and Costco payments
• Maintaining a tidy and presentable appearance of the work station and store front
• Maintaining a current understanding of all functions related to sales associates' registers and front-end accounting procedures
• Informing the Customer Service Manager if the register malfunctions, or if the MOD is not available, ensuring quick and effective service calls
• Performing the responsibilities of a sales associate at the discretion of the surge plan guidelines
• Carrying out the role of customer lead on an as-needed basis to ensure that the quality of service is upheld
• Staying attentive and providing summation assistance as per the defined service standards to cater to the needs of customers effectively
• Being kind and accommodating towards fellow associates, creating a positive work environment
• Wearing the arenaflex uniform and individual identification badge, maintaining a well-groomed and sanitary appearance, and following company dress guidelines
• Following all guidelines, policies, and standard practices put in place by the company
• Watching out for and addressing any hazardous situations that have the potential to cause injury to associates or customers
• Advising the QA department regarding any cleaning or maintenance concerns that may arise while working in the front-end section
• Completing any other tasks designated to you

Essential Qualifications

* A high school graduate or an individual with an equivalent level of education is preferred for this position

• Good communication and customer service skills are crucial in ensuring successful interactions with clients
• A willingness and aptitude to comprehend diverse job duties and technical requirements
• The ability to perform all technical aspects of managing a cashier and service center is an essential requirement for anyone who aspires to take up this job
• It's essential to satisfy the minimum age requirements for performing certain tasks within a job
• The physical demands of the job must be met by the candidate, with or without reasonable accommodations

Preferred Qualifications

* Previous experience in a customer-facing role, preferably in a grocery store or retail environment

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic computer skills and familiarity with point-of-sale systems

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic computer skills and familiarity with point-of-sale systems
• Leadership and team management skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our associates grow and develop their careers. As a Customer Service Team Leader, you'll have opportunities to:

• Develop your leadership and team management skills
• Take on additional responsibilities and challenges
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with other departments and teams to drive business results
• Contribute to the development of new initiatives and projects

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability. As a Customer Service Team Leader, you'll work in a collaborative and supportive team environment, with opportunities to:

• Work with a diverse group of associates and customers
• Develop strong relationships with colleagues and customers
• Participate in team-building activities and events
• Contribute to the development of a positive and inclusive work culture

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts and perks

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career in customer service. Apply Job! Apply for this job